Summary
Overview
Work History
Education
Skills
Timeline
Generic

Simmion Mcknight

Lithonia,GA

Summary

Dynamic Underwriter at State Farm Insurance with a proven track record in risk assessment and portfolio management. Adept at leveraging critical thinking and customer focus to enhance underwriting strategies, resulting in a consistently profitable portfolio. Recognized for exceptional service delivery and effective communication, ensuring client satisfaction and retention.

Overview

14
14
years of professional experience

Work History

Underwriter

STATE FARM INSURANCE
Dunwoody, GA
03.2025 - Current
  • Evaluated lines of business to develop recommendations for maintaining a profitable portfolio.
  • Managed programs related to underwriting, pricing, and marketing strategies.
  • Consulted with agents and policyholders on loss mitigation and industry policies.
  • Engaged with policyholders and agents through chat and phone to provide support.
  • Addressed inquiries from agents across various communication channels effectively.
  • Oversaw acceptance and termination of risks within designated authority levels.
  • Formulated pricing strategies to align with company objectives and market trends.

CARE CENTER SPECIALIST III

STATE FARM INSURANCE
Dunwoody, GA
12.2021 - 03.2025
  • Managed inbound calls and chats from agents, claims partners, policyholders, and vendors.
  • Resolved billing inquiries, pricing issues, policy status updates, and policy errors.
  • Processed applications and policy changes while accurately calculating rates.
  • Prepared comprehensive reports, endorsements, and official correspondence.
  • Guided customers in accessing available resources effectively.
  • Delivered exceptional customer service to enhance client satisfaction.

Consumer Credit Card REP

TRUIST BANK
Atlanta, GA
06.2018 - 12.2021
  • Delivered comprehensive customer support while identifying referral opportunities.
  • Resolved customer concerns and complaints promptly and effectively.
  • Educated personnel on products and procedures to ensure consistent service delivery.
  • Mentored new hires, facilitating smooth onboarding and training processes.
  • Demonstrated proficiency in Truist operating systems.

Account ASSOCIATE

VXI Global Solutions LLC
College Park, GA
05.2016 - 06.2018
  • Managed inbound calls and inquiries with professional efficiency.
  • Maintained workload and consistently exceeded productivity standards.
  • Accurately input data, ensuring timely follow-up to meet customer expectations.
  • Navigated multiple systems seamlessly to deliver precise information.
  • Mentored new hires by providing guidance and support for their development.

Customer Care AGENT

Air Serv Corporation
Atlanta, GA
11.2010 - 04.2016
  • Transported airline employees and passengers safely within airport premises.
  • Assisted passengers with luggage retrieval from baggage carousels efficiently.
  • Demonstrated strict adherence to safety procedures while maintaining professionalism in customer service.

Education

MBA - Human Resource

Clayton State University
Morrow, GA
10.2025

Bachelor of Administration -

Atlanta Metropolitan State College
Atlanta
01.2021

Skills

  • Customer focus
  • Accountability
  • Critical thinking
  • Deadline orientation
  • Team collaboration
  • Time management
  • Resourcefulness
  • Administrative skills
  • Quality assurance
  • Customer service excellence
  • Reliability
  • Multitasking abilities
  • Underwriting guidelines

Timeline

Underwriter

STATE FARM INSURANCE
03.2025 - Current

CARE CENTER SPECIALIST III

STATE FARM INSURANCE
12.2021 - 03.2025

Consumer Credit Card REP

TRUIST BANK
06.2018 - 12.2021

Account ASSOCIATE

VXI Global Solutions LLC
05.2016 - 06.2018

Customer Care AGENT

Air Serv Corporation
11.2010 - 04.2016

MBA - Human Resource

Clayton State University

Bachelor of Administration -

Atlanta Metropolitan State College

Similar Profiles

CREATE PROFILE