Simmy Poulose

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

• Supervised team of over 300 staff members.

• Worked mostly on Banking, Energy, Utilities, Manufacturing, Supply Chain and Consumer domains.
• In the current role as Cluster Program Manager for few clients in Manufacturing and supply chain industry . In this role, Managed various Applications development ,maintenance services and Infrastructure Services, Executed various Transformation initiatives, Quality assurance and Infrastructure services. Key responsibilities include: Program Management Responsible for executing transformation initiatives such as deploying Incorta Dashboard for HR reports, Modernisation/Digital transformation projects using PowerApps, Data analytics using PowerBI, Incorta, implemented Icertis(Contract Life cycle Management) Development using Agile Framework, participate in PI meeting, Daily scrum meeting, Sprint reviews and organize Sprint Retrospective meetings with all stakeholders Managing and utilizing resources across multiple projects; Manage program scope, schedule, effort and cost. API integrations Application development and enhancements Automation testing ServiceNow- Architecting, Supporting customizations and upgrades Responsible for Project Management for all Infrastructure services Operational Governance Managing and monitoring the KPI achievements and other delivery parameters and drive operation efficiencies Responsible for Weekly/monthly/Quarterly Governance review meetings with customer contacts Customer relationship Managing client relationship by working directly with customer’s customer and participating in their Quarterly town hall, strategic meetings and discussion Point of contact/escalation for customer related to management, staff, billing, recruitment, reporting and general questions on services Financial controls and Management Ensuring timely invoices generation, track and monitor the financial parameters such as OM% Creating and fulfilling new opportunities for the project requirements Managing and Monitoring Cost of Delivery parameters Managing risks and issues across projects which impacts the delivery. People Management Responsible for Employee Engagement & Development includes conducting performance reviews (Quarterly and Yearly) Manage personal development plans of all direct reports and define a clear career growth path. Total Team Size- 100+ Technologies serviced: Incorta, Microsft BI, PowerApps, PowerAutomate, Sharepoint, Oracle EBS suite, Oracle HCM, Hyperion, SAP SD/MM/TM, Java, .NET, EDI(IBM sterling), Quality Assurance, Performance Testing and Engineering, ServiceNow, MS Intune, Mainframe CICS/COBOI , Clarity PPM. Prior to this role as Program Manager for one of the Largest Bank client in US. Bank caters to corporations, institutional investors, and wealth management of high net worth individuals In this role, managed key programs which are Data Center Services, Network Support, Computer (mainframe) Operations, Unified Communications and Virtual Desktop(VDI) support services. Key responsibilities includes: Program Management Managing and utilizing resources across projects; Manage program scope, Budgeting, schedule, effort and cost. Operational Governance Managing and monitoring the Service Level agreements(SLA) achievements and other delivery parameters and drive operation efficiencies Responsible for Weekly/monthly/Quarterly Governance review meetings with customer contacts Customer relationship Managing client relationship by working directly with customer’s customer and participating in their Quarterly town hall, strategic meetings and discussion Point of contact/escalation for customer related to management, staff, billing, recruitment, reporting and general questions on services Financial controls and Management Creating and fulfilling new opportunities for the project requirements Managing and Monitoring Cost of Delivery parameters Managing risks and issues across projects which impacts the delivery. People Management Responsible for Employee Engagement & Development includes conducting performance reviews (Quarterly and Yearly) Manage personal development plans of all direct reports and define a clear career growth path. Total Team Size- 145 Infrastructure Volumes managed- 12000+ Virtual machines, 14000+ VDIs, 26000+ Mailboxes, over 1500 network devices, over 258,39,590 jobs for Mainframe operations. Other responsibilities and programs handled: Program Manager for End User Experience for one of the largest Toy/Game Manufacturing client in US. In this role, executed responsibilities of Customer relationship at Sr. Director level, Transformation initiatives including win 10 refresh globally, roll out of Automation, DMATRIX, Program Management -Services Levels management, Governance and Quality Assurance. Total team size is 100+ spread in 30 Locations across the Globe(NA, APAC, LATAM and EU) . The services include Total Infrastructure support for the Enterprise ranging from Service Desk(over 17000 users with 11 languages supported from three Locations- Pune, India; Kuala Lumpur, Malaysia and Bucharest, Romania), End user computing supporting over 110 locations across the Globe, Tools and ITIL Service Management. Program Management for IT Services engagement for one of the largest Water utilities client at UK. In this role, responsibilities include Customer relationship at CIO level, Account/Program Management and Vendor/Supplier management. Managed revenue of 30+ Mn USD annum for Managed services and Service Integrations/Transformation projects. Service Transformation initiatives-executed Automation and service improvements resulted in Savings of 1 Mn USD annum. Total team size is 150+ and the services include Total Infrastructure support for the Enterprise ranging from Service Desk, End user computing, Service Management and Data center services Another key role executed, Program Management for IT Services engagement for one of the largest Construction and Facility Management client at UK. In this role, executed responsibilities of Customer relationship at CIO level and directs, Account/Program Management, Worked for New business opportunities such as technology refreshes for compute and Storage environments. Total team size is 250+ and the services include Total Infrastructure and Applications Support. Manages unique Delivery with secured contracts for Ministry of Defence(MoD) and government where support required to be done by specially certified resources. Completed employee transfer(TUPE) over 100 resources from client to Wipro. Successfully Managed transition of services from Incumbent with a Hostile environment and received recognition from CFO and CHR for successfully completing transition within schedule. Program Management for Infrastructure Services engagements at One of the largest Oil and Gas(upstream) client at USA. In this role, executed responsibilities of Customer relationship, Transformation initiatives, Operations Management, Quality Assurance and Service level management. Worked for New business opportunities and supported all RFPs. Total team size is 60+ and the services are Service Desk, End User Computing, Asset Management, Networking and Security Operations and IT Service Management. Actively participated in ISO 20K audits and preparation for readiness. Supported new business development within Microsoft account in addition to the above responsibilities. Executed Win 7 refresh roll out project successfully.