Simon Baloyi
Austin,TX
Summary
Dynamic food service professional with a strong work ethic and exceptional customer service skills, honed at JW Marriott. Proven ability to enhance guest satisfaction through effective multitasking and problem-solving. Recognized for maintaining high food safety standards and fostering teamwork, consistently delivering prompt and accurate service in fast-paced environments.
Overview
1
1
Certification
Work History
Food Runner
Corner Restaurant,White Lodging(JW Marriott)
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
- Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
- Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
- Supported efficient restaurant operations by consistently restocking supplies as needed throughout shifts.
- Provided exceptional customer service by attentively listening to guests'' concerns and addressing them accordingly.
- Maintained cleanliness and organization in dining area, contributing to inviting environment.
- Facilitated smooth communication flow between kitchen and dining area, ensuring timely order fulfillment.
- Assisted wait staff with timely food delivery and guest requests.
- Monitored food and beverage supplies, assisting with restocking when needed.
Inroom Dining Server
White Lodging (JW Marriott)
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Ensured proper handling and storage of food items by adhering to established guidelines for food safety.
- Collaborated with kitchen staff to ensure prompt preparation and delivery of food items.
- Assisted with the training of new team members, sharing expertise on service standards and expectations.
- Efficiently managed multiple orders simultaneously while maintaining excellent service levels and accuracy.
- Adhered to strict hygiene standards, minimizing risk of contamination or foodborne illness incidents.
- Enhanced guest satisfaction by delivering timely and accurate in-room dining orders.
- Addressed any guest complaints promptly, resolving issues professionally and courteously.
- Maintained a clean and organized work environment, ensuring a high standard of cleanliness in all in-room dining areas.
- Conducted regular inventory checks, maintaining adequate stock levels for smooth operations.
- Assisted in menu development, incorporating guest feedback to create an enticing selection of options.
- Provided personalized service to guests, accommodating special requests whenever possible.
- Proactively identified opportunities for operational improvements, contributing suggestions to management for consideration.
- Participated in ongoing training sessions to remain current on industry trends and best practices.
- Developed strong relationships with repeat guests, providing consistent quality service during each stay.
- Improved teamwork among staff members by fostering open communication and collaboration between departments involved in the in-room dining process.
- Implemented upselling techniques to increase overall revenue from in-room dining services.
- Streamlined the ordering process for improved efficiency and reduced wait times for guests.
- Educated guests on available menu options and daily specials, guiding them through their selections as needed.
- Consistently exceeded performance goals by effectively managing time and workload during peak periods.
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Used downtime to get ahead of support work such as folding napkins, wrapping silverware and polishing glasses.
- Kept work environments, equipment and trays clean and sanitized for guests.
- Restocked supplies to keep team efficient and ready for guests' orders.
- Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
- Protected guests by following proper food handling procedures.
- Verified accuracy and quality of orders before delivery.
- Met guests' needs by delivering meals and snacks and retrieving additional items.
Server Assistant
Deans , Whitelodging (JW Marriott
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
- Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
- Provided support during large events or private parties by setting up banquet areas according to specific requirements or themes.
- Consistently exceeded expectations in maintaining high standards of cleanliness throughout the restaurant during busy shifts.
- Contributed to a positive team environment by working cooperatively with fellow server assistants and other restaurant staff members.
- Communicated customer needs clearly to kitchen staff for fast, accurate orders.
- Helped reduce turnover time for tables through quick yet thorough cleaning practices that met all sanitation guidelines.
- Assisted with dining room set up prior to and after service period.
- Received consistent positive feedback from both customers and management for exceptional attention to detail and commitment to excellent service.
- Streamlined food delivery process with strong communication skills between kitchen staff and servers, reducing wait times for customers.
- Supported efficient service flow by accurately relaying guest orders to the kitchen staff and promptly delivering completed dishes to tables.
- Collaborated with other staff members to maintain high-level customer satisfaction.
- Demonstrated knowledge of menu items, promoting daily specials and upselling appetizers or desserts when appropriate.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods to promptly answer customer questions.
- Assisted in training new server assistants on best practices, improving overall efficiency within the team over time.
- Complied with all food safety and sanitation regulations to reduce restaurant risks.
Pool Monitor and Food Runner
Edge, White Lodging (JW Marriott)
- Improved patron satisfaction by enforcing pool rules and maintaining a clean, organized environment.
- Inspected restrooms and locker rooms for cleanliness hourly.
- Provided exceptional customer service for pool patrons, addressing concerns and answering questions professionally.
- Reduced incidents of rule violations by clearly communicating expectations to patrons upon entry.
- Streamlined pool operations by developing efficient check-in processes for patrons and members.
- Maintained detailed records of daily attendance, chemical levels, and incident reports for management review.
- Enhanced guest satisfaction by promptly addressing maintenance issues and ensuring the pool area remained clean, safe, and inviting at all times.
- Assisted in training new Pool Monitors, sharing best practices for maintaining a safe and welcoming atmosphere for guests.
- Enhanced pool safety by conducting regular inspections and promptly addressing potential hazards.
- Handed out towels to each guest upon entry to pool area.
- Participated in ongoing professional development to stay current on industry trends and best practices for pool monitoring and aquatic safety.
- Verified safety compliance and regulations in pool area by monitoring social distancing and communicating rules to visitors.
- Increased awareness of pool events and promotions through effective communication with patrons both in-person and via social media platforms.
- Supported overall facility cleanliness by regularly tidying up common areas, restrooms, and locker rooms.
- Contributed to the successful organization of special events such as swim meets or holiday celebrations at the pool facility.
- Operated pool vacuum and vacuumed pool Number times daily.
- Strengthened emergency preparedness among staff members by participating in regular drills and reviewing safety protocols.
- Ensured proper equipment maintenance, performing routine checks on rescue equipment and storage areas for optimal functionality.
Food Delivery Driver
DoorDash
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Navigated efficiently through various routes for timely food deliveries.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
- Enhanced customer satisfaction by delivering orders promptly and accurately.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Adhered to safety guidelines and traffic regulations, ensuring the safe transport of food items.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Collaborated with restaurant staff to confirm order accuracy before delivery.
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
- Maintained vehicle cleanliness and functionality, ensuring a positive customer experience.
- Assisted in resolving customer complaints or concerns regarding late or missing deliveries.
- Addressed issues and resolved customer complaints to establish trust and reliability.
Food Service Worker
Instawork
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Developed and maintained positive relationships with customers to enhance service.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Learned other teammates' work tasks to train as backup.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Set up and broke down food service lines quickly to maintain service flow.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
- Assisted in inventory management, ordering supplies, and minimizing food spoilage.
- Participated in regular trainings to stay current on industry best practices and trends.
- Developed rapport with customers, fostering loyalty, repeat business, and positive word-of-mouth referrals.
- Contributed to menu development, incorporating seasonal ingredients and customer feedback.
- Streamlined checkout process, reducing wait times for customers.
- Collaborated with kitchen staff to plan and execute special events without hitches.
- Fostered positive dining atmosphere by offering exceptional customer service.
- Enhanced customer loyalty, remembering regulars' names and orders.
- Optimized food presentation to enhance customer dining experience.
Prep Cook
Instawork
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
- Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
- Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
- Supported efficient restaurant operations by consistently restocking supplies as needed throughout shifts.
- Provided exceptional customer service by attentively listening to guests'' concerns and addressing them accordingly.
- Maintained cleanliness and organization in dining area, contributing to inviting environment.
- Facilitated smooth communication flow between kitchen and dining area, ensuring timely order fulfillment.
- Assisted wait staff with timely food delivery and guest requests.
- Monitored food and beverage supplies, assisting with restocking when needed.
Education
A Level - Arts
Chiredzi Christian College
Chiredzi Zimbabwe 11.2002
O Level
Malipati High School
Chiredzi Zimbabwe 11.2000
Skills
- Quick learner
- Teamwork and collaboration
- Strong work ethic
- Time management
- Strong teamwork
- Customer service
- Effective multitasking
- Sense of urgency
- Problem-solving
- Flexible schedule
- Bussing tables
- Cash handling
- Restaurant etiquette
- Cleaning and sanitizing
- Safe food handling
- Hospitality service expertise
- Cleanliness
- Anticipating customer needs
- Relationship building
- Server support
- Meal delivery
- Supply restocking
- Memory retention
- Menu memorization
- Heavy lifting
- Safety awareness
- Order management
- Fine dining
- Food safety
- Table bussing
- Language fluency
Certification
*Food Handlers
*TABC
Timeline
Food Runner
Corner Restaurant,White Lodging(JW Marriott)
Inroom Dining Server
White Lodging (JW Marriott)
Server Assistant
Deans , Whitelodging (JW Marriott
Pool Monitor and Food Runner
Edge, White Lodging (JW Marriott)
Food Delivery Driver
DoorDash
Food Service Worker
Instawork
Prep Cook
Instawork
A Level - Arts
Chiredzi Christian College
O Level
Malipati High School
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