Simon Bennett
Herriman
Summary
Dynamic leader with extensive experience at Raising Canes Chicken Fingers, excelling in operations management and team development. Achieved significant improvements in customer satisfaction and employee productivity through innovative training and effective resource allocation. Skilled in inventory control and fostering a collaborative environment, I've mentored over 300 employees, driving performance and enhancing guest experience.
Overview
9
9
years of professional experience
Work History
Restaurant Leader
Raising Canes Chicken Fingers
05.2023 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
Certified Trainer/ Kitchen Manager
Raising Canes
03.2016 - 06.2021
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided ongoing support for certified individuals, offering guidance as they navigated new challenges in their professional roles.
- Developed innovative training materials, resulting in higher levels of trainee satisfaction.
- Consistently received high ratings on trainer evaluations, reflecting a strong commitment to excellence in education and professional development.
- Maintained organization of documents, materials, and equipment.
- Increased trainee performance by implementing practical, hands-on activities during training sessions.
- Conducted post-training follow-ups with participants to ensure proper knowledge transfer and application on the job site.
- Provided training and mentorship to 300 newly hired employees in various roles.
Assistant Restaurant Leader
Raising Canes Chicken Fingers
08.2021 - 05.2023
- Guided team to achieve objectives by establishing clear goals and expectations.
- Fostered collaborative environment, enhancing team performance and productivity.
- Improved project outcomes by aligning resources and delegating tasks effectively.
- Developed leadership skills, leading team through challenging projects.
- Facilitated communication between departments, improving cross-functional collaboration.
- Increased team motivation by implementing recognition and reward systems.
- Boosted team morale with regular feedback sessions and open communication channels.
- Enhanced decision-making process by gathering input from all team members.
- Improved problem-solving capabilities, encouraging innovative thinking.
- Led team to success, navigating complex challenges with strategic planning.
- Monitored all things operations: customer surveys, P&L, top line sales, staffing, retention
Restaurant Manager
Raising Canes
06.2021 - 08.2021
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
Education
Business Administration
BYU
Provo UtahSkills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Operations management
- Shift management
- Customer-oriented
- Organization and prioritization
- Food service background
- Staff scheduling
- Customer loyalty
- Adaptable
- Business operations expertise
- Employee retention
- Performance improvement
- Pre-shift walk-through
- Supply chain management
- Trained in performance and wage reviews
- Resource allocation
- Employee schedule management
Timeline
Restaurant Leader
Raising Canes Chicken Fingers
05.2023 - Current
Assistant Restaurant Leader
Raising Canes Chicken Fingers
08.2021 - 05.2023
Restaurant Manager
Raising Canes
06.2021 - 08.2021
Certified Trainer/ Kitchen Manager
Raising Canes
03.2016 - 06.2021
Business Administration
BYU
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