Simon Mahaffey Bentley
Cullman
Summary
Dynamic Generator Mechanic with the United States Army, skilled in diesel engine maintenance and electrical diagnostics. Proven problem-solver with a strong focus on customer engagement and effective team collaboration. Achieved operational readiness through meticulous data management and training, ensuring mission success in high-pressure environments.
Overview
11
11
years of professional experience
Work History
Generator Mechanic
United States Army
12.2022 - Current
- Developed and implemented data management strategies to ensure efficient storage, organization, and retrieval of large datasets
- Collaborated with cross-functional teams to define data requirements for various projects and initiatives
- Implemented security measures to protect sensitive information stored in the database
- Trained end-users on how to effectively use the database system for their specific needs
- Documented standard operating procedures (SOPs) for routine tasks related to data management
- Managed access controls and user permissions within the database system
- Monitored system performance indicators such as disk space usage, CPU utilization, or query response time
- Demonstrated exceptional discipline and reliability through completion of structured, mission-critical training and operations.
- Adapted quickly to dynamic environments, excelling under pressure while maintaining focus on team objectives.
- Worked effectively in diverse, high-stakes teams, emphasizing collaboration, chain-of-command communication, and accountability.
- Developed strong time management and problem-solving skills in fast-paced, high-responsibility situations.
- Maintained peak physical fitness and mental readiness to support operational demands and team cohesion.
- Gained proficiency in following complex procedures, ensuring safety, compliance, and mission success.
- Inspected, maintained, and repaired diesel-powered generators ranging from 5kW to 200kW to ensure consistent operational readiness.
- Performed diagnostics on electrical and mechanical systems using multimeters, schematics, and technical manuals.
- Conducted routine preventative maintenance (PMCS), oil changes, and load testing to identify and prevent equipment failures.
- Ensured compliance with safety regulations and environmental standards while handling fuel, oils, and battery acid.
- Troubleshot malfunctions in field conditions, often under time constraints and mission-critical environments.
- Maintained detailed service logs and equipment records to support operational readiness and reporting.
- Collaborated with supervisors and fellow technicians to coordinate repairs, parts acquisition, and workload distribution.
- Trained and mentored junior personnel in generator operation, diagnostics, and safety protocols.
- Installed and maintained generator sets and equipment.
- Diagnosed and repaired mechanical issues on diesel, natural gas and propane gensets.
- Exemplified professionalism, maintaining organized records of completed work orders, invoices, and time logs for accurate billing purposes.
- Contributed to company growth, securing repeat business through excellent customer service and prompt response times.
- Safeguarded clients'' investments by performing warranty repairs according to manufacturer guidelines.
- Upheld company reputation for quality workmanship with thorough testing procedures after completing repairs or installations.
Bartender
Buffalo Wild Wings
08.2021 - 11.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Delivered high-quality food and beverage service in a fast-paced environment while maintaining a professional and friendly demeanor.
- Accurately took customer orders, handled modifications, and ensured timely delivery of meals and drinks.
- Mixed and served alcoholic and non-alcoholic beverages according to recipes and customer preferences.
- Maintained bar inventory, restocked supplies, and handled cash and credit transactions using POS systems.
- Resolved customer concerns quickly and effectively to maintain satisfaction and promote repeat business.
- Collaborated with kitchen and wait staff to ensure seamless dining and bar service during peak hours.
- Adhered to all food safety, hygiene, and alcohol service regulations.
- Upsold premium items and specials, consistently increasing daily sales averages.
Delivery Driver
Aaron's Furniture
01.2020 - 09.2020
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes. Deliver and assembled residential and commercial furniture on time while providing excellent customer service.
- Loaded and unloaded merchandise safely, using proper equipment and lifting techniques to prevent damage or injury.
- Verified delivery information, inspected items for quality, and reviewed orders with customers upon arrival.
- Resolved delivery-related issues calmly and professionally, maintaining customer satisfaction and loyalty.
- Maintained accurate delivery logs and documentation in compliance with company policies.
- Followed scheduled routes efficiently, navigating through city and rural areas using GPS and route planning tools.
- Performed basic furniture setup and ensured items were placed and assembled according to customer preferences.
- Conducted routine vehicle inspections and reported maintenance needs to ensure safe and reliable operation.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
Assistant Manager
Farmers Home Furniture
08.2017 - 10.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules
- Computed total costs and profit requirements for customer sales to provide accurate pricing
- Upheld high standards of customer service by promoting and upselling new products and services
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs
- Managed promotional in-store signage and displays and re-stocked merchandise from returns or
dressing rooms - Listened to customer needs and desires to identify and recommend optimal products
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Manager
SUBWAY®Restaurants
10.2016 - 08.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained clean, sanitized and well-organized food preparation zones
- Reduced customer wait times by quickly and efficiently operating customer window and sales
register - Operated manual and electric appliances to peel, slice and trim food
- Efficiently prepared sandwiches and other menu items for guests
Delivered exceptional service as illustrated through multiple positive Yelp reviews - Trained team members to prepare sandwiches and other items according to instructions
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products
- Processed payments and counted change to complete transactions
Executed sandwich artistry duties with very low occurrence of errors
Busser
Scordato's Pizzeria
07.2014 - 10.2016
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning
- Developed excellent relationships with managers and fellow team members to ensure success, build professional relationships and support positive work environment
- Checked dining area supplies, including linens and wrapped silverware, and replenished low stock
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas
Resolved and escalated customer issues quickly to uphold strong customer relations standards - Worked quickly, communicated with other staff and always looked for better ways of completing
tasks to improve productivity and keep tables ready for incoming guests - Assisted wait staff with timely food delivery and guest requests
Assisted customers with carry-out service - Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
- Demonstrated attention to detail when setting tables according to restaurant standards.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
Sales Associate
Foot Locker
02.2015 - 08.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Followed up with customers after completed sales to assess satisfaction and resolve any technical
or service concerns - Showcased product features to customers and discussed technical details to overcome objections and lock in sales
- Upheld high standards of customer service by promoting and upselling new products and services
- Monitored customers for signs of security concerns and escalated issues to management
- Opened, shelved and merchandised new products in visually appealing and organized displays for
optimal sales promotions - Helped customers complete purchases, locate items and join reward programs to promote loyalty,
satisfaction and sales numbers - Educated customers on promotions to enhance sales
Education
GED -
Wallace State Community College
Hanceville, AL12-2017
Skills
- Diesel engine maintenance
- Electrical distribution systems
- Electrical diagnostics expertise
- Problem-solving skills
- Customer engagement
- Effective team collaboration
- Prioritization and scheduling
- Analytical problem-solving
Timeline
Generator Mechanic
United States Army
12.2022 - Current
Bartender
Buffalo Wild Wings
08.2021 - 11.2022
Delivery Driver
Aaron's Furniture
01.2020 - 09.2020
Assistant Manager
Farmers Home Furniture
08.2017 - 10.2019
Manager
SUBWAY®Restaurants
10.2016 - 08.2017
Sales Associate
Foot Locker
02.2015 - 08.2015
Busser
Scordato's Pizzeria
07.2014 - 10.2016
GED -
Wallace State Community College
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