Simon Blodgett

• Helped customers complete purchases, locate items, and join reward programs.
• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
• Answered questions about store policies and addressed customer concerns.
• Increased sales by offering advice on purchases and promoting additional products.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

• Received incoming merchandise and stored in correct stock locations.
• Assisted with merchandise stocking and replenishment in backroom and on sales floor.
• Maintained orderly stockroom for ease of retrieval.
• Managed disposal of damaged or expired merchandise as per company guidelines, reducing overall waste levels within the facility.

* Assisted customers in locating merchandise

* Organized and stocked merchandise

* Maintained the outdoor yard displays (plants, shrubs, etc.)

* Checked customers out as cashier

• Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
• Managed high call volume while maintaining a courteous and professional demeanor.
• Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
• Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.

• Worked front counter and other areas.
• Took orders, prepared meals, and collected payments.
• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
• Worked well with teammates and accepted coaching from management team.