SIMON DRYER

Led post-acquisition transformation, consolidating legacy process models and implementing Service Catalog, CPQ, and automation alongside corporate integrations (Salesforce, SAP, Fieldglass) to enhance service delivery. Reduced average Opportunity sales cycle by 75%.

• Developed and launched US Service Catalog framework and product management standards, streamlining digital service delivery.
• Developed Service partner operating model and supporting governance lifecycle, reducing operational costs and consolidating 500+ legacy partners by 70%.
• Rebuilt Mexico PS shared services team, enhancing leadership decision support and fostering innovation through intelligent automation capabilities.

• Accelerated sales integration for $1B account through cloud migration and ITSM best practices.
• Developed long-range strategic account plans for Top West Coast Customer accounts, aligning with OEM and Service Partners (Microsoft, Cisco, Dell, HP).
• Architected solution strategy and multimillion-dollar Workplace and ITSM transformation wins, implementing SaaS and hybrid cloud solutions.
• Delivered inaugural Customer Satisfaction program, enabling leadership to redirect sales behavior and fund organizational, messaging, and UX changes.

• Increased sales pipeline by 25%+ through targeted SMB portfolio focus, enhanced renewals efficiency using digital messaging, e-processes, and analytics platforms.
• Directed strategic initiatives to enhance service delivery and client satisfaction.
• Rebuilt pre-sales engagement model, implemented new staffing and GTM solutions, improved partner onboarding with cloud-based collaboration tools to enhance collaboration and efficiency.
• Oversaw budget management and resource allocation across multiple departments.
• Collaborated with senior leadership to define organizational goals and objectives.

• Developed partner business strategies for Tata-TCS and Atos, aligning value propositions and overseeing $10M commitments in cloud and virtualization projects.
• Developed strategic partnerships to enhance product offerings and market reach.
• Managed end-to-end engagements and portfolio for enterprise software and hybrid cloud solutions, enhancing Center of Excellence offerings.
• Collaborated with cross-functional teams to align on project objectives and timelines.
• Facilitated communication between stakeholders to streamline decision-making processes.

• Led strategic initiatives to enhance client satisfaction and business efficiency.
• Directed cross-functional teams to improve service delivery and project outcomes.
• Facilitated workshops to identify client needs and develop tailored solutions.
• Collaborated to enhance structure on large IT RFP preparation exercises, ensuring alignment with organizational goals.

• Directed IT outsourcing solution group, generating $120M ACV revenue and establishing South American alliance network for managed services and cloud solutions.
• Enhanced alliance management processes by leading a team of 10, improving tools and metrics.
• Developed and sold ITIL lifecycle outsource engagements, introducing new alliances and infrastructure approaches including mobility management and knowledge management.

• Led client service initiatives to enhance customer satisfaction and retention strategies.
• Led team of 15, directing West coast operations to deliver IT projects and outsourced services for 100+ community banks, enhancing cybersecurity, compliance, and digital banking solutions.
• Developed training programs for staff to improve service quality and efficiency.
• Collaborated with sales teams to align client needs with service offerings.

• Advised US and European companies on service delivery, market research, strategic alliances, and technology adoption, enhancing operational capabilities and market positioning.
• Developed strategic solutions for client operational challenges.
• Analyzed client data to identify improvement opportunities in processes.
• Facilitated workshops to enhance team collaboration and engagement.

• Founded business in 1991 with a targeted focus on Mid-Range Infrastructure specialization
• Led team of 100 staff to deliver IT solutions for UK Corporate clients.
• Established operational protocols for efficient service delivery in support functions.
• Led strategic planning sessions to align services with client needs and market trends.
• Developed training programs to enhance employee skills in client engagement practices.