Simon Gebru
Tucker,Georgia
Summary
Dynamic manager with a proven track record at Sagla Group Inc, excelling in team leadership and customer service. Enhanced customer satisfaction through effective dispute resolution and communication. Skilled in time management and decision-making, consistently achieving goals while fostering a productive and organized work environment.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Manager (Family Business)
Sagla Group Inc
01.2013 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Self Employed (Owner)
Kingstown Trading
07.2007 - 12.2012
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Purchasing and Pricing
Assistant Office Manager Jr.
WORLD BANK
05.2006 - 06.2007
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Perform any duties that makes the directors position either such as communicating of his behalf or organize events and so on.
Relator
Weichert Realtors
03.2004 - 12.2006
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
Account Executive
Freddie Mac
10.2003 - 09.2004
- Worked with mortgage servicing companies and bank.
- Managed close to 400K mortgage accounts
- Provided exceptional customer service, addressing servicing companies and banks with delinquencies, payoff and rate adjustments.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
Project Manager
Central Parking
08.1993 - 06.2002
- Successfully managed multiple parking facilities simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Managed the Union Station parking facility with over 10 million dollar revenue annually.
- Managed over 50 staffs.
- Create budget from scratch, provide weekly flash reports and meet the property owners once a monthly and review the financial statement I prepared.
- Leased parking spaced to car rentals, Amtrak employees, lease ATM machine areas and worked with ad agencies
Education
Business Logistics / Accounting
University of Maryland, College Park
College Park, MD05-1993
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Revenue Control
- Staffing
- Financial Reporting
- Preparing Budget
Certification
- Food Safety Manager Certificate
Languages
English
Full Professional
Amharic
Native or Bilingual
Tigrigna
Native or Bilingual
Timeline
Manager (Family Business)
Sagla Group Inc
01.2013 - Current
Self Employed (Owner)
Kingstown Trading
07.2007 - 12.2012
Assistant Office Manager Jr.
WORLD BANK
05.2006 - 06.2007
Relator
Weichert Realtors
03.2004 - 12.2006
Account Executive
Freddie Mac
10.2003 - 09.2004
Project Manager
Central Parking
08.1993 - 06.2002
Business Logistics / Accounting
University of Maryland, College Park
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