Simon Imagbe
Houston,TX
Summary
Highly motivated and results-driven professional with a strong business mindset and a passion for delivering excellent customer service. Skilled in building relationships and fostering customer loyalty, bringing a unique blend of expertise in marketing, sales, and business operations. Approachable and solution-oriented attitude allows for excelling in identifying growth opportunities and providing creative, effective solutions to complex challenges. Keen understanding of market dynamics and consumer needs, dedicated to driving company success through strategic problem-solving and exceptional service delivery. Eager to contribute skills, drive, and enthusiasm to a forward-thinking organization, with a focus on achieving and surpassing company goals while continuously improving both customer experiences and business performance.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Business Analyst Intern
Names Lexicon Inc.
03.2022 - 12.2024
- Facilitated communication between technical teams and end-users during system implementation projects.
- Gathered and documented requirements for projects.
- Supported the development of user stories, ensuring alignment with overall project goals and objectives.
- Increased stakeholder satisfaction with timely delivery of high-quality deliverables by proactively managing project timelines and priorities.
- Analyzed market, technology and industry to keep current on trends.
T-Mobile Wireless/Mobile Expert
T-Mobile
05.2022 - 04.2023
- Constantly met sales targets through proactive customer engagement and personalized solutions, consistently ranking as a top performer.
- Enhanced customer satisfaction and loyalty by providing hands-on demonstrations of the latest technology, resulting in increased customer survey approvals
- Proficient in POS transactions.
- Key Skills: Sales, Customer service, Communication, Learned Sprint and T-mobiles system overlays.
Metro By T-Mobile-Mobile Sales Expert
Metro by T-Mobile
03.2024 - 10.2024
- Provided in-depth product knowledge and customer service to mobile customers.
- Assisted customers in selecting their ideal device, plan, and accessories.
- Educated customers about current promotions and discounts on products and services.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Key Skills: Customer Service, Sales, Communication, Analytical Thinking
"For the Leaux" Marketing/Business Development Associate
For The Leaux Clothing Co.
01.2017 - 03.2020
- Elevated brand awareness and customer engagement through strategic online promotion, resulting in increased product/service visibility and customer trust
- Tracked competitors' marketing strategies and generated actionable insights to inform marketing efforts, leading to a competitive advantage in the market
- Proficient in online marketing and analytical skills.
- Created content such as videos, blogs, and articles highlighting the company's offerings.
- Key Skills: Marketing, Customer engagement, analytical thinking.
- Enhanced brand visibility by engaging with customers at promotional events.
- Represented brand values for increased customer loyalty.
- Developed and executed business strategies for enhancing client acquisition.
Personal Trainer/Sales Associate
Planet Fitness
05.2023 - 01.2024
- Led, instructed and motivated individuals during cardiovascular exercise, strength training and stretching activities.
- Communicated with clients to determine goals and performed client assessments.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Built and maintained relationships with peers and upper management to drive team success.
- Recommended, selected and located merchandise based on customer desires.
- Key Skills: Fitness Instruction, Sales, Customer Service, Marketing, Organization
OSU Marketing/Game Day Event Promotional Internship
Oklahoma State University
10.2018 - 05.2019
- Boosted event engagement and revenue generation by implementing innovative promotional ideas, resulting in a significant increase in fan participation
- Coordinated team community appearances and ensured perfect execution of promotional activities, contributing to overall event success
- Strong marketing and event coordination skills.
- Key Skills: Marketing, Event Coordination, Teamwork
Hermann Park Golf Course Pro Shop Sales Associate
Herman Park Golf Course
- Enhanced operational efficiency and customer satisfaction by implementing new tee time management procedures and customer service protocols
- Ensured high levels of customer service and satisfaction through effective communication and organization, resulting in positive customer feedback
- Strong organizational skills.
- Assisted customers with selecting items and answering questions about products.
- Key Skills: Customer Service, Organization, Communication
Education
Bachelor of Science in Business Economics - Business
Oklahoma State University
Stillwater, OK12.2018
Skills
- Goal oriented
- Time management
- Customer service
- Conflict resolution
- Data entry
- Live chat support
- Phone etiquette
- Sales techniques
- Social media management
- Digital marketing
- Analytics
- Teamwork and collaboration
- Problem-solving skills
- Sales strategies
- Microsoft teams
- Customer support
Affiliations And Committees
- Alpha Phi Alpha Fraternity Incorporated, Social Media/Marketing Chair
- Special Olympics Volunteer, 05/2016
- Student Athlete Advisory Committee, 08/2016, 05/2017
Volunteer Experience
YMCA Volunteer Assistant, Houston, Texas, Summer 2012, 2013, Executed recreational activities and programs for youth, achieving program goals and enhancing participant satisfaction., Communicated marketing strategies for events, resulting in increased participation and community engagement. Demonstrated strong customer service and communication skills., Customer service, communication, event promotion.
Throughout my college years, I dedicated over 100 hours to community service, engaging in a variety of impactful initiatives. My volunteer work included participating in local road clean-up projects, contributing to environmental sustainability, and organizing events to support underprivileged children. Additionally, I spent time mentoring and tutoring young students, helping them improve academically and build confidence. These experiences have allowed me to develop strong teamwork, leadership, and problem-solving skills, while making a meaningful contribution to the community.
Certification
- Certified Personal Trainer
- Microsoft Office Specialist (MOS)
- CPR/AED
- HubSpot Inbound Marketing Certification
- Google Analytics Individual Qualifications (IQ)
Timeline
Metro By T-Mobile-Mobile Sales Expert
Metro by T-Mobile
03.2024 - 10.2024
Personal Trainer/Sales Associate
Planet Fitness
05.2023 - 01.2024
T-Mobile Wireless/Mobile Expert
T-Mobile
05.2022 - 04.2023
Business Analyst Intern
Names Lexicon Inc.
03.2022 - 12.2024
OSU Marketing/Game Day Event Promotional Internship
Oklahoma State University
10.2018 - 05.2019
"For the Leaux" Marketing/Business Development Associate
For The Leaux Clothing Co.
01.2017 - 03.2020
Hermann Park Golf Course Pro Shop Sales Associate
Herman Park Golf Course
Bachelor of Science in Business Economics - Business
Oklahoma State University
Similar Profiles
Whitney MeisterWhitney Meister
Babysitter at Numerous Families (Names Available Upon Request)Babysitter at Numerous Families (Names Available Upon Request)
Madeleine Holzman-KlimaMadeleine Holzman-Klima
Interim Head Rowing Coach at Holy Names AcademyInterim Head Rowing Coach at Holy Names Academy
Brigid DanaherBrigid Danaher
Babysitter at (Names available upon request)Babysitter at (Names available upon request)