Simon Johnson

The Director of Training for the company from 01/01 to 05/08

• Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
• Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
• Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
• Set clear expectations and created positive working environment for employees.
• Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
• Ensured compliance with all health department regulations as well as company policies and procedures.
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
• Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
• Conducted regular financial analyses of sales data in order to identify trends that informed future marketing efforts.
• Orchestrated positive customer experiences by overseeing every area of restaurant operations.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Kept bar presentable and well-stocked to meet customer needs.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
• Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
• Verified drinking age requirements of customers by carefully reviewing photo identification.
• Assisted with inventorying beverage stock and bar supplies.
• Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.