Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
20
20
years of professional experience
Work History
Frasier Care Manager
Frasier Meadows Retirement Community
Boulder, Colorado
04.2021 - Current
Assists with Hiring, training and supervising Resident Assistants.
Managed and monitored Emergency Real Time Response System ( Set up Alert devices and issued to new residents)
Provides annual check of devices
Organized and coordinated Annual Flu Shot and Covid Booster Clinic.
Supervised the day-to-day operations of Frasier Care Department in Independent Living.
Developed and and maintains Policies and Procedures of the Department in accordance with Organizational goals.
Assists in planning Department Staff meetings
Conducts Annual Performance Evaluations
Conducts and approves staff Time Cards for Payroll.
Coordinates Auxiliary Clinic appointments for residents, including ensuring Treatment Rooms/venues are set up and ready for the providers.
Provides New Resident Orientation regarding Emergency Response Protocols
Maintains Residents Medical Documents and updates Electronic database.
Maintains records for the Auxiliary Clinic providers
Educated clients and families on disease management, prevention strategies, and healthy lifestyle choices.
Advocated for clients, serving as a liaison between individuals, families, and healthcare professionals.
Volunteer Jobs
Frasier Meadows Retirement Community
Boulder, Colorado
04.2006 - Current
Assisted in organizing Holiday Programs, Summer Sing-alongs
Directed residents and staff choir
I have done fundraising for the Frasier Alzheimer's Association Team Walk
Conducted Art classes for residents
Frasier at Home Care Manager
Frasier Meadows Retirement Community
Boulder, Colorado
09.2015 - 03.2021
Ensured Agency compliance with all applicable Federal, State and local laws and regulations.
Completed mandated completion and maintained and submission of reports and records as required by the CO Department of Public Health.
Maintained personnel and administrative records, Policies and Procedures of the Agency.
assisted in recruitment, scheduling and supervision of the Personal Care Workers.
Orientation of new staff, supervisory visits during provision of services to the clients, scheduled in-service education programs and opportunities for continuing education.
Provided Care Coordination/liaison w internal and external departments to promote communication and continuity of care
Collaborated and assisted in the provision of oversight in the establishment and maintenance of a quality Management program to evaluate the quality of customer services, care and safety.
Provided Collaboration and oversight in the development and revision of all Marketing, advertising and promotional information to accurately represent the Agency services.
Served as a liaison between clients' families and community agencies providing services to them.
Developed service plans based on assessment findings; monitored effectiveness of plans regularly.
Facilitated communication between members of health care delivery while involving clients in decision-making processes to minimize service fragmentation.
Sunday School Teacher Volunteer
Calvary Bible Evangelical Free
Boulder, Colorado
10.2004 - 12.2010
Assisted the Pastor with special projects related to teaching Sunday School classes.
Organized activities such as games, crafts, songs, and other age-appropriate activities to engage students.
Maintained a safe and orderly classroom environment for learning and playtime.
Planned special events throughout the year aimed at engaging families within the church community.
Attended professional development workshops related to teaching religious education courses.
Supervised small groups of students during field trips or extracurricular activities.
Utilized technology such as computers, tablets, projectors when applicable, to enhance instruction methods.
Created materials for use in Sunday school classes including worksheets, handouts, and other visual aids.
Attended staff meetings to discuss new ideas or strategies for teaching Sunday school classes.
Assisted with student programs, performances and fundraising events.
Cleaned and organized designated classrooms.
Provided childcare services during large-scale church events or trips.
Planned games, songs and dances as part of religious curriculum.
Organized and led Sunday School events, including holiday programs and community service projects.
Education
Management, Supervision And Communication
Mountain States Employers Council
Denver, CO
08-2017
Certified Nursing Assistant - Nursing Assistant
Front Range Community College
Longmont, CO
08-2008
BBA - Human Resources Management
Makerere University
Kampala
10-2000
Skills
ADL support
Vital Sign Monitoring
Discharge Planning
Patient Education
Service Coordination
Critical Thinking
Interpersonal Skills
Heartsaver First Aid CPR AED (First Aid CPR AED)
Excellent Customer Skills
Effective Official Verbal/Phone and Written Communication skills
Computer Competent and experienced with Microsoft Office
Timeline
Frasier Care Manager
Frasier Meadows Retirement Community
04.2021 - Current
Frasier at Home Care Manager
Frasier Meadows Retirement Community
09.2015 - 03.2021
Volunteer Jobs
Frasier Meadows Retirement Community
04.2006 - Current
Sunday School Teacher Volunteer
Calvary Bible Evangelical Free
10.2004 - 12.2010
Management, Supervision And Communication
Mountain States Employers Council
Certified Nursing Assistant - Nursing Assistant
Front Range Community College
BBA - Human Resources Management
Makerere University
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