Simon Lo Ng
New York,NY
Summary
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Intern (Remote)
Prodigi Indigo Media
Jakarta, ID
03.2023 - 06.2023
- Supported IT department in handling technology rollout and maintenance.
- Provided technical support, resolving IT issues to maximize productivity for team members.
- Installed, modified, and repaired software and hardware to resolve technical issues.
Customer Service Representative
The Home Depot Inc
Whitestone, NY
04.2018 - 02.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Pharmacy Technician
Great Neck Chemist
Great Neck, NY
06.2022 - 01.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Education
Bachelor of Science - Information Technology
Purdue Global
West Lafayette05.2027
Skills
- Troubleshooting
- IT Troubleshooting
- Cloud Computing
- Hardware Configuration
- Hardware Troubleshooting
- Networking
- Software Troubleshooting
- Virtualization
- Linux
- Help desk
- Comptia A
Certification
- CompTIA A+
- BrainStation Web Developer
Timeline
IT Intern (Remote)
Prodigi Indigo Media
03.2023 - 06.2023
Pharmacy Technician
Great Neck Chemist
06.2022 - 01.2023
Customer Service Representative
The Home Depot Inc
04.2018 - 02.2019
Bachelor of Science - Information Technology
Purdue Global
- CompTIA A+
- BrainStation Web Developer
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