Simon Ma
Pasadena,CA
Summary
Seasoned Operations Manager with a passion for associate development and growth. Strong moral compass focused on team building and communication. Able to analyze data to make timely decision to ensure growth, retention, and cost saving measures.
Overview
18
18
years of professional experience
Work History
Operations Manager
LA Crafts
03.2011 - Current
- Supervised all department managers including HR, Purchasing, Customer Service and Fulfillment.
- Oversaw growth and expansion with increased sales from 1MM to 4.5MM through expanding sales channels and product selection.
- Grew relationships with local vendors and international suppliers.
- Lead the move from a Los Angeles storefront to a 36,000 sq ft warehouse in Commerce.
- Developed in house talent for department manager roles
Buyer
CarMax
07.2005 - 03.2011
- Managed inventory by sourcing vehicles through store fronts and auto auctions.
- Tracked inventory from sourcing to reconditioning to front lot.
- Adjusted inventory based on market data and customer preferences.
- Appraised over 12,000 vehicles.
- Mentored buyer trainees and guided through the certification and promotion process to Buyer.
- Worked with business office, sales, and reconditioning to address issues with customers and inventory.
Education
Bachelor of Arts - Philosophy
California State Polytechnic University, Pomona
Pomona, CASkills
- Customer Retention
- Financial Oversight
- Sales Tracking
- Employee Development
- Inventory Management
Timeline
Operations Manager
LA Crafts
03.2011 - Current
Buyer
CarMax
07.2005 - 03.2011
Bachelor of Arts - Philosophy
California State Polytechnic University, Pomona