Simon Madondo
Winfield
Summary
Proven leader in healthcare administration, adept at operations management and quality improvement, significantly enhanced patient satisfaction and reduced readmission rates at Sunset Home Senior Living. Skilled in fostering teamwork and collaboration, my strategies in occupancy and employee retention have consistently driven success. Expertise in resident care and customer service solidifies my ability to elevate facility standards.
Overview
2
2
years of professional experience
Work History
Licensed Nursing Home Administrator/CEO
Sunset Home Senior Living
03.2024 - Current
- Maintained strong knowledge of applicable governing requirements and submitted documentation and reports in accordance with state, federal and local programs.
- Led quality improvement initiatives focused on enhancing patient satisfaction scores and reducing readmission rates.
- Oversaw risk management activities by developing safety protocols and promoting a culture centered around resident well-being to minimize potential liability concerns.
- Championed a resident-centered approach to care by actively soliciting feedback from patients'' families regarding their experiences at the nursing home facility.
- Managed financial performance, ensuring budget compliance and maximizing revenue generation through ensuring accurate billing and reimbursement practices.
- Served as an advocate for resident rights, addressing any concerns or grievances promptly and ensuring fair resolution.
- Reduced staff turnover by fostering a positive work environment through open communication and proactive problem-solving.
- Generated and reviewed incident reports and employee write-ups to pursue appropriate corrective action plans.
Interim Nursing Home Administrator
Tutera Senior Living
01.2024 - 02.2024
- Fostered a culture of continuous improvement by regularly soliciting feedback from staff members on processes and procedures.
- Ensured regulatory compliance by conducting internal audits and addressing areas of improvement promptly.
- Developed strong relationships with residents'' families, fostering trust and open communication regarding their loved ones'' needs and preferences.
- Championed staff recognition programs, celebrating achievements and milestones in order to boost morale and foster a positive work environment.
- Improved resident satisfaction by developing and implementing person-centered care plans.
- Managed budgets effectively, identifying cost-saving measures while maintaining high-quality care standards.
- Drove efficient use of resources within the facility through careful monitoring of equipment inventory levels.
- Communicated with patients, ensuring that medical information was kept private.
- Oversaw facility maintenance and upgrades, ensuring safe and welcoming environment for residents and visitors.
Licensed Nursing Home Administrator
Advena Living
06.2023 - 12.2023
- Oversaw risk management activities by developing safety protocols and promoting a culture centered around resident well-being to minimize potential liability concerns.
- Served as an advocate for resident rights, addressing any concerns or grievances promptly and ensuring fair resolution.
- Reduced staff turnover by fostering a positive work environment through open communication and proactive problem-solving.
- Maintained accurate documentation of all relevant information, including licensure renewals, annual surveys, and corrective action plans, to ensure ongoing compliance with state regulations.
- Ensured regulatory compliance by conducting internal audits, addressing deficiencies promptly, and maintaining up-to-date knowledge of industry standards and regulations.
- Implemented innovative marketing strategies to attract new residents while maintaining high occupancy levels in the nursing home facility.
- Generated and reviewed incident reports and employee write-ups to pursue appropriate corrective action plans.
- Successfully negotiated client contract renewals to create increased revenue.
- Collaborated with interdisciplinary teams to optimize resident care outcomes and promote a holistic approach to healthcare.
- Coordinated staff schedules to maintain optimal staffing levels throughout the facility while minimizing overtime costs.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Fostered a culture of continuous improvement by regularly soliciting feedback from staff members on processes and procedures.
- Promoted a safe living environment by adhering to strict infection control protocols and routinely reviewing facility safety measures.
- Implemented comprehensive policies related to elder abuse prevention that increased awareness amongst staff members.
- Supervised financial transactions for both employees and patients.
- Improved patient care by implementing effective care plans and coordinating interdisciplinary team meetings.
- Improved staff morale and teamwork through regular team-building activities and open communication channels.
- Fostered culture of empathy and care, leading to marked improvement in patient and family feedback.
Interim Nursing Home Administrator
Life Care Centers of America
06.2022 - 09.2022
- Ensured regulatory compliance by conducting internal audits and addressing areas of improvement promptly.
- Collaborated with interdisciplinary teams to optimize resident care outcomes and promote a holistic approach to healthcare.
- Improved resident satisfaction by developing and implementing person-centered care plans.
- Managed budgets effectively, identifying cost-saving measures while maintaining high-quality care standards.
- Collaborated with local healthcare providers to establish partnerships that improved access to specialized care for residents.
- Drove efficient use of resources within the facility through careful monitoring of equipment inventory levels.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Successfully negotiated client contract renewals to create increased revenue.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
- Oversaw facility maintenance and upgrades, ensuring safe and welcoming environment for residents and visitors.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Education
MBA - Business Administration
Southwestern College
Winfield, KS05-2019
Bachelor of Arts - Business
Southwestern College, KS
Winfield, KS05-2012
Skills
- Organizational Leadership
- Operations Management
- Quality Improvement
- Personnel Management
- Patient Relations
- Healthcare administration
- Profit improvements
- Problem-solving abilities
- Occupancy strategies
- Resident care
- Employee retention strategies
- Teamwork and Collaboration
- Customer Service
Timeline
Licensed Nursing Home Administrator/CEO
Sunset Home Senior Living
03.2024 - Current
Interim Nursing Home Administrator
Tutera Senior Living
01.2024 - 02.2024
Licensed Nursing Home Administrator
Advena Living
06.2023 - 12.2023
Interim Nursing Home Administrator
Life Care Centers of America
06.2022 - 09.2022
MBA - Business Administration
Southwestern College
Bachelor of Arts - Business
Southwestern College, KS
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