Simon Mamaradlo
West Hollywood,California
Summary
Dedicated Professional with extensive experience in retail service, operations and team leadership. Well-versed in directing personnel, creating effective merchandising projects and using sales strategies to boost Store profits. Results-driven Manager determined to exceed company sales goals and highly knowledgeable about the latest fashion trends.
Overview
20
20
years of professional experience
Work History
Restaurant Manager
Cafe Chez Marie
Los Angeles, CA
07.2017 - 07.2020
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Organized special events in the restaurant, including receptions, promotions and corporate luncheons
- Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties
- Engaged in friendly conversation with guests to build rapport and facilitate repeat business
- Ensured customer satisfaction by responding quickly to orders and entertainment requests
- Processed monetary transactions with cash, checks, gift certificates, travelers' checks, food stamps, coupons and store credit
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
Assistant Store Manager
Ann Taylor
Los Angeles, CA
09.2015 - 06.2017
- Developed a comprehensive training program for new sales associates
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
- Built relationships with customers and the community to establish long-term business growth
- Managed the scheduling for store shifts so that there was proper staffing at all times
- Answered product questions with up-to-date knowledge of sales and store promotions
- Merchandising/Product Presentation
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries
- Coached the team on effective up-selling and cross-selling methods
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Events Coordinator
Jay Mendes Events
Los Angeles, CA
07.2012 - 01.2019
- Coordinated efficient set-up and clean-up for each event for quick facilities turnarounds.
- Supervised staff during events, including tracking positions and maintaining efficient performance.
- Utilized great communication and interpersonal skills when interacting with all parties, including children, parents, management staff and fellow team members, to promote smooth and efficient operations.
- Welcomed guests and directed each person to desired party, room or activity.
- Presented food and beverages on buffet tables and drink stations to meet contract specifications and level of event formality.
- Served appetizers, entrees and refilled beverages for events up to 500 guests.
- Arranged linens and table settings according to seating plan and event theme.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Modeled client products.
- Assisted designing the overall decorations and outlook of the events.
Visual Merchandiser
Forever 21
Pasadena, CA
02.2014 - 12.2015
- Restructured company merchandising standards to increase customer traffic and product exposure.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Developed merchandising strategy to efficiently move overstock.
- Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products.
- Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions.
- Updated pricing and signage to complete product displays and educate customers.
Administrative Assistant
DS Waters of Americas
Pasadena, CA
02.2014 - 06.2015
- Answered customer questions regarding store merchandise, department information and pricing
- Negotiated prices, discount terms and all transportation arrangements for merchandise
- Monitored and analyzed sales records and consumer purchasing trends
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Developed rapport with clients and vendors to cultivate loyalty and satisfaction.
- Handled account payments and provided information regarding outstanding balances.
Stock Manager
Gilly Hicks
Santa Anita, CA
01.2012 - 03.2013
- Ran markdown reports, managed store replenishment and analyzed buying reports
- Completed stock orders and managed inventory levels
- Removed damaged, out-of-code, not-in-set and discontinued items from displays
- Followed merchandising guidelines to present visually appealing displays
- Opened new merchandise and stocked sales floor racks and shelves.
Service Desk Coordinator
T.J. Maxx
Temple City, CA
08.2010 - 03.2012
- Lead and trained employees in our POS system and for faster and efficient service.
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
- Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
- Worked closely with Store Manager to solve problems and handle customer concerns.
- Used POS system to process sales, returns, online orders and gift card activations.
Sales Associate
Abercrombie & Fitch
Arcadia, CA
07.2009 - 12.2010
- Maintained organized, presentable merchandise to drive continuous sales.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Educated customers on promotions to enhance sales.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
Sales Associate
Old Navy
Arcadia, CA
01.2008 - 06.2009
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Functioned as backup in areas of sales, support, and services.
- Referred customers to various services by evaluating needs and providing recommendations.
- Provided pricing information to customers regarding specific products.
- Processed cash, check and credit card payments.
Education
Associate of Arts - Fashion Design
Pasadena City College
Pasadena, CA2010
Skills
- Bilingual (Tagalog)
- Merchandising and display
- Relationship building and management
- Team leadership and coaching
- Inventory management
- Proficient in Microsoft Office (Word, PowerPoint, Excel and Outlook)
Timeline
Restaurant Manager
Cafe Chez Marie
07.2017 - 07.2020
Assistant Store Manager
Ann Taylor
09.2015 - 06.2017
Visual Merchandiser
Forever 21
02.2014 - 12.2015
Administrative Assistant
DS Waters of Americas
02.2014 - 06.2015
Events Coordinator
Jay Mendes Events
07.2012 - 01.2019
Stock Manager
Gilly Hicks
01.2012 - 03.2013
Service Desk Coordinator
T.J. Maxx
08.2010 - 03.2012
Sales Associate
Abercrombie & Fitch
07.2009 - 12.2010
Sales Associate
Old Navy
01.2008 - 06.2009
Associate of Arts - Fashion Design
Pasadena City College
Similar Profiles
Tracy Dietz-McKainTracy Dietz-McKain
Cafe Worker at Anna Marie CafeCafe Worker at Anna Marie Cafe
Ben Salma ZAKARIA ALIBen Salma ZAKARIA ALI
Préparatrice de commandes at ADECCO chez NICOLLPréparatrice de commandes at ADECCO chez NICOLL
Anaïs GEORGESAnaïs GEORGES
Préparation de Sandwich at Chez SalviPréparation de Sandwich at Chez Salvi