SIMON MAXEY
Dallas,TX
Summary
Energetic guest-service expert with 6+ years of diverse hospitality experience, skilled at building rapport, anticipating guest needs, and delivering elevated satisfaction in fast-paced, upscale venues.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bartender / Banquet Bartender
Le Méridien Stoneleigh
03.2025 - Current
- Maintained an efficient, compliant, and well-stocked bar in a high-volume luxury hotel, consistently operating at maximum occupancy.
- Crafted elevated, customized cocktails tailored to guest preferences, contributing to exceptional guest satisfaction and repeat patronage.
Bartender | Server |
Westin Hotel
01.2025 - Current
- Delivered exceptional bar service, enhancing guest satisfaction and upselling premium drinks.
- Increased revenue by promoting menu items and special cocktail offerings.
- Managed cash, inventory, and daily bar operations efficiently.
VIP Fine Dining Server
Zeppole – Gaylord Texan Resort (Ice)
11.2024 - 01.2025
- Specialized in upselling, consistently increasing check averages by 15–25% through strategic wine pairings and premium menu recommendations
- Supported 20–50+ person large-group reservations and banquet-style events, ensuring seamless service flow and on-time execution.
- Delivered high-quality customer service in a high-traffic restaurant serving 300–500 guests per shift, including managing large parties of 10–20+ with efficiency.
Fine Dining Server
Oceanaire Seafood Room
09.2023 - 11.2024
- Achieved high levels of guest satisfaction through exceptional service in fast-paced dining environments.
- Enhanced dining experiences by providing comprehensive menu and wine education.
- Fostered a culture of excellence by mentoring new employees on service standards and operational protocols.
Lead Server
North Italia
03.2023 - 09.2024
- Managed server team operations in a fast-paced upscale casual setting.
- Ensured service consistency, timing, and accuracy across high guest volumes. Trained and mentored new hires on service excellence.
Server Trainer
Bubba’s 33
01.2021 - 04.2023
- Led FOH training and developed onboarding processes.
- Maintained high guest satisfaction and operational speed during peak hours.
- Focused on upselling and customer engagement strategies.
Server
Texas Roadhouse
01.2020 - 01.2022
- Delivered quality customer service in a high-traffic restaurant environment.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Bachelor Of Business Administration - Marketing
Angelo State University
San Angelo, TX10.2021
Skills
- Luxury Guest Service
- Hand crafting cocktails
- Experience
- VIP & Corporate Client Management
- Upselling & Wine Pairing
- High-Volume Fine Dining
- Banquet & Event Coordination
- Team Training & Leadership
- Tableside Etiquette
- POS Systems (Toast, Aloha, Micros)
Certification
- ServSafe Food Safety Manager
- Court of Master Sommeliers – Wine Certification (In Progress)
Timeline
Bartender / Banquet Bartender
Le Méridien Stoneleigh
03.2025 - Current
Bartender | Server |
Westin Hotel
01.2025 - Current
VIP Fine Dining Server
Zeppole – Gaylord Texan Resort (Ice)
11.2024 - 01.2025
Fine Dining Server
Oceanaire Seafood Room
09.2023 - 11.2024
Lead Server
North Italia
03.2023 - 09.2024
Server Trainer
Bubba’s 33
01.2021 - 04.2023
Server
Texas Roadhouse
01.2020 - 01.2022
Bachelor Of Business Administration - Marketing
Angelo State University