SIMON MORALES

• Prepared tax returns for clients in various industries, extensions, tax planning calculations.
• Classified assets correctly to properly account for depreciation on routine filings
• Handled business clients' requirements in special areas such as franchise taxation and federal taxes
• Responded promptly to official tax notices requiring clarifications and additional submissions.

• Answered customer income tax questions, scheduling appointments. open hours
• Supported Jr. tax prepares with legal question

and tax preparation,

• food runners, and bussers with keeping dining area ready for every guest.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Assisted managers with quickly resolving service- and food-related issues.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Cultivated positive guest relations by managing information and orchestrating speedy seating.
• Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
• Completed daily side work and opening and closing duties without fail.
• Answered phone calls to take orders, give information and document reservations.
• Minimized customer service complaints by expertly managing customer expectations during busy periods.
• Promoted business loyalty by fostering positive customer relationships.
• Advised customers about special offerings and menu items to help drive sales.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Monitored seating area and checked restrooms regularly to keep spotless.