Simon Ngu
San Antonio,TX
Summary
Compassionate and dedicated Direct Support Professional providing person-centered care to individuals with intellectual and developmental disabilities. Skilled in daily living assistance, behavior support, crisis intervention, and interdisciplinary collaboration. Known for maintaining a safe, respectful environment and promoting independence and dignity for all residents. Strong communicator and team player with a consistent record of reliability, leadership, and adherence to healthcare regulations. Seeking to contribute expertise in a role with greater responsibility and impact.
Overview
8
8
years of professional experience
Work History
DSP II
Texas Health and Human Services Commissio
San Antonio, TX
11.2023 - Current
- Provided direct care and support to individuals with intellectual and developmental disabilities in a state-supported living center.
- Assisted residents with daily living activities, including hygiene, grooming, meals, mobility, and medication administration.
- Implemented individualized care plans and behavioral support strategies to promote independence and quality of life.
- Monitored and documented changes in residents’ physical and emotional health, reporting concerns to medical and supervisory staff.
- Supported residents in participating in community activities, therapeutic programs, and skill-building tasks.
- Trained in, and followed safety, emergency, and abuse prevention protocols to ensure a secure environment.
- Collaborated with interdisciplinary teams, including medical, behavioral, and social work professionals.
- Maintained compliance with Texas Health and Human Services regulations, and facility policies.
DME Delivery Technician
StateServ Medical
San Antonio, TX
07.2020 - 10.2023
- Delivered, installed, and retrieved durable medical equipment (DME) such as oxygen concentrators, hospital beds, and mobility aids to patient homes, hospice facilities, and healthcare centers.
- Performed equipment inspections, basic repairs, and routine maintenance to ensure functionality and compliance with safety standards.
- Complied with HIPAA, OSHA, and StateServ safety policies to ensure patient privacy and secure handling of medical equipment.
- Built positive relationships with hospice partners, healthcare professionals, and clients through consistent professionalism and customer service.
HEB Delivery Driver
HEB Grocery Store
San Antonio, TX
02.2017 - 07.2020
- Safely delivered groceries and household items to customers’ homes, with a focus on accuracy, efficiency, and outstanding customer service.
- Verified orders for completeness and accuracy prior to delivery; resolved issues proactively to ensure customer satisfaction.
- Handled the loading and unloading of goods, including perishable and temperature-sensitive items, while ensuring product integrity.
- Conducted routine vehicle inspections, and reported maintenance needs to ensure safe operation.
- Assisted with in-store curbside operations, including staging orders, packing, and communicating with customers via app-based systems.
Education
High School Diploma -
Chandler High School
Chandler, AZ06-2011
Skills
- Individualized care
- Leadership & Mentoring
- Behavioral support
- Daily living assistance
- Safety protocols
- Person-Centered Care
Timeline
DSP II
Texas Health and Human Services Commissio
11.2023 - Current
DME Delivery Technician
StateServ Medical
07.2020 - 10.2023
HEB Delivery Driver
HEB Grocery Store
02.2017 - 07.2020
High School Diploma -
Chandler High School
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