Simon Ramirez
Phoenix,AZ
Summary
Versatile Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level ( Tech 2) position. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
Work History
Level 2 Technician
Field Link And Direct Line
2023.10 - Current
- The responsibilities and achievements during my time for direct line was to Installation of structured fiber optic cabling
- Testing and Termination of structured fiber optic cabling
- As well as, labeling and connecting the fiber cables to its correct sever
- Running fiber optic from Colo to Colo and server to server
- Several achievements I was able to complete was to learn the fiber color coding and learning different methods of how connecting them to different servers.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained quality assurance and customer satisfaction objectives.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Furthermore, I was able to work with their IT crew and learn how to understand and fix problems that the customer had or wanted fix.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Organized work to meet demanding production goals.
- Managed inventory levels of parts and supplies, ensuring adequate stock was available for prompt repair resolutions.
- Led training sessions for junior technicians, fostering a supportive learning environment that encouraged professional growth.
Level 1 Technician
Lone Star Network
2022.06 - 2023.07
- My responsibilities and achievements during my time with LoneStar Networks were to comprehend and read blue prints for different job sites
- Assisted in restructuring cabling, removal of abandoned cable installs and completed design and installs under strict deadlines
- As well as Testing strength and Routing of cables to standard and performed installations of data center equipment
- Testing and Termination of structured copper and fiber optic cabling
- Installions of Patch Panels and Patch cords.
- Enhanced customer satisfaction by providing timely technical support and troubleshooting assistance.
- Collaborated with team members to resolve complex technical issues, ensuring smooth work operations.
- Contributed to cost savings initiatives through efficient resource allocation and utilization during projects.
- Increased uptime for critical systems by implementing effective preventive maintenance schedules.
- Maintained accurate inventory records of IT equipment, facilitating better asset management decisions.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Monitored systems in operation and quickly troubleshot errors.
- Researched and identified solutions to technical problems.
Education
Advance Diploma -
Thunderbird High School
Phoenix, AZ05.2012
Skills
- Leadership
- Quick learner
- Problem-Solving
- Great communication (written and verbal)
- Customer Service
- Attention to detail
- Ability to work in a team or individual setting
- Wireless Networking
- Remote Support Capabilities
- Technical support expertise
- Well listen and gets the job done when needed
- Always stays very focused and has good time management
Languages
Spanish
Native or Bilingual
Timeline
Level 2 Technician
Field Link And Direct Line
2023.10 - Current
Level 1 Technician
Lone Star Network
2022.06 - 2023.07
Advance Diploma -
Thunderbird High School
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