Simon Ratliff
Richmond,VA
Summary
Visionary Operations Executive with solid experience managing all levels of multiple projects including budgeting and administration. Training and certificate in FDCPA, AWARE, FOIA, HIPPA, Bankruptcy and Lean Six Sigma
Overview
27
27
years of professional experience
Work History
General Manager of Operations
IDS
12.2013 - Current
- Scheduling transportation for non medical and school age children to and from school and medical appointments
- Assist with spacial needs children
- Skip Tracing using Private Investigation skills
- Streamlined operational workflows to enhance efficiency and reduce turnaround time.
- Led cross-functional teams in implementing process improvements across multiple departments.
- Developed and executed strategic initiatives to optimize resource allocation and productivity.
- Oversaw budget management, ensuring alignment with organizational goals and financial targets.
Account Manager
SunTrust Bank
09.2006 - 06.2016
- Collecting on charge off accounts and assisting with bankruptcy accounts and preparing docs for loss mitt for short sales and approving short sales, customer service taking inbound and making outbound calls.
- Managed client relationships, ensuring satisfaction and retention through effective communication and problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Negotiate payment or settlement terms for the goal of $1million monthly
• Facilitate monthly team meetings regarding departmental changes and policy
updates
• Coach, train and motivate existing and new recovery associates.
• Maintain an above average rating on the skill development report
• Sustain a call quality score of 100% of the required 85% each month
Account Manager Supervisor
Nextran Inc.
05.2004 - 10.2006
- Supervising 20-40 employees on a day to day bases, collecting on past due medical bills, trucking invoice, car rental, and government taxes that was ninety plus past due.
- Training new employees on FDCPA and Bankruptcy laws.
- Work from home 2-3 days a week.
- Resolved complex client issues, maintaining a high level of customer satisfaction during challenging situations.
- Led monthly team meetings to review progress, share best practices, and set goals for ongoing success.
Customer Service /Telephone sales
Saxon Mortgage
10.2005 - 09.2006
- Assisting loan officer, customer service, and making calls to customers to refinance their homes
- Taking calls from present and new customer on refinance.
- Proved successful working within tight deadlines and a fast-paced environment.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
Manager
Caring Hands Health Care
09.1998 - 12.2004
- Supervising and staffing 30-60 employees on a weekly schedule to clients
- Creating training course for new recruits, attending HIPPA training.
- Oversaw daily operations to ensure high-quality patient care and compliance with regulations.
- Streamlined administrative processes, improving efficiency in scheduling and patient documentation.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Account Manager
FNANB /Circuit City
02.2001 - 04.2004
- Collecting on accounts that are thirty days past due
- Created talk off for team members to increase collections for the team to meet team and department monthly goals
- Attend regular training class for FDCPA laws and Bankruptcy laws.
- Analyzed account performance metrics to identify growth opportunities and enhance service delivery.
Education
Lean Six Sigma -
SunTrust
Richmond, VA01.2014
FOIA Training - undefined
City of Richmond
Richmond, VA01.2014
Private Investigator DCJS 99218326 -
Intunch
Richmond, VA01.2008
Real Estate - undefined
J Sargent Reynolds
Richmond, VA01.1995
High School Diploma - undefined
Huguenot High School
Richmond, VA01.1991
High School Diploma - undefined
Army R.O.T.C Huguenot High School
Richmond, VA01.1991
Business - undefined
Bryan & Stratton
Richmond, VANotary Law & Procedures - undefined
Mid-Atlantic Mobile Notary Service INC.
Richmond, VA01.2014
CDL License -
5 Star CCDL Training School
Richmond, VA08-2016
Bail And Fugitive Recovery Agent DCJS 99218326 -
Insight Investigations
Richmond, VA01-2017
No Degree - CPR And Defense Driving
CCR
Skills
- Small business development
- Human resources
- Negotiations expert
- Customer-oriented
- Budgeting expertise
- Project management
- Leadership/communication skills
- Client account management
- Logistics management
- Staff development
- Case management
Accomplishments
- Staff Development:
- Launched well-received program of professional development courses for all staff.
- Mentored and coached employees resulting in a 12% increase in productivity.
Timeline
General Manager of Operations
IDS
12.2013 - Current
Account Manager
SunTrust Bank
09.2006 - 06.2016
Customer Service /Telephone sales
Saxon Mortgage
10.2005 - 09.2006
Account Manager Supervisor
Nextran Inc.
05.2004 - 10.2006
Account Manager
FNANB /Circuit City
02.2001 - 04.2004
Manager
Caring Hands Health Care
09.1998 - 12.2004
FOIA Training - undefined
City of Richmond
Real Estate - undefined
J Sargent Reynolds
High School Diploma - undefined
Huguenot High School
High School Diploma - undefined
Army R.O.T.C Huguenot High School
Business - undefined
Bryan & Stratton
Notary Law & Procedures - undefined
Mid-Atlantic Mobile Notary Service INC.
Lean Six Sigma -
SunTrust
Private Investigator DCJS 99218326 -
Intunch
CDL License -
5 Star CCDL Training School
Bail And Fugitive Recovery Agent DCJS 99218326 -
Insight Investigations
No Degree - CPR And Defense Driving
CCR
Board and Commission
The City of Richmond Virginia Personnel Board