SIMON ROBERT
Round Hill,VA
Summary
To work in an organization that would facilitate my career advancement, practices integrity, Professionalism and is progressive.
Customer Services Professional with strong experience in driving customer satisfaction and operational efficiency. Skilled in problem-solving, process improvement, and strategic planning. Known for fostering team collaboration, adapting to changing needs, and consistently achieving results. Expertise includes CRM systems, conflict resolution, and team leadership. Reliable and results-focused, ready to make significant impact.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Services
Ward Telecom Mardan franchise
- 1 Years Served in Customer Services at Ward Telecom Mardan franchise.
- Dealing Customers Services, maintaining data, activation of new connections, sales purchasings.
Data Entry Operator and Social Organizer
Islamic Relief International (NGO)
- 1 Years Served as a Data Entry Operator and Social Organizer in Islamic Relief International (NGO).
- Door to Door assessments, collecting data, distribution of aid, data entries
Receptionist
Auspak International Islamabad
- 2 Years Served as a Receptionist in Auspak International Islamabad.
- Admissions in foreign universities, bank related works, fees and maintaining data, organizing study seminars.
Clearing and Remittances in charge
ASKARI BANK LTD PAKISTAN
- 4 Years Clearing and Remittances in charge and 1 years in account opening
- 01 Year in Account Opening, Cheque Books, ATMs, Dormant Activations, Pensions, Lockers, Zakat Exemptions.
- 02 Years in Clearing, inward & outward, correspondence with other Banks related clearing.
- 01 Year in Remittances, Issuing of banker cheque, demand draft, pay orders, western unions.
Senior Sales Manager
Sky Electric ISE Tower Islamabad Pakistan
11.2018 - 08.2024
- Developed and implemented strategic sales initiatives to enhance market penetration.
- Led cross-functional teams to drive sales performance and exceed revenue targets.
- Analyzed market trends and competitor activities to inform product positioning strategies.
- Built and maintained strong relationships with key clients, fostering long-term partnerships.
CEO
Truesun Solar Solutions PVT Ltd
08.2024 - 03.2025
- Developed and executed strategic business plans to drive growth and market expansion.
- Led cross-functional teams to enhance operational efficiency and streamline project delivery.
- Cultivated partnerships with stakeholders to foster collaboration and innovation in solar solutions.
- Analyzed market trends to identify opportunities for product development and service enhancements.
Education
B.A -
ABWK UNIVERSITY MARDAN
F.A - undefined
MARDAN BOARD
S.S.C (SC) - undefined
MARDAN BOARD
Skills
- MS-Office and Internet Networking
- Data entries in different soft wares
- Oracle software’s knowledge
- Salesforce Knowledge
Accomplishments
- Won Sky Electric PVT LTD Sales Champion award in 2024.
- Successfully recruited and trained 6 new customer service representatives.
Certification
- General Banking,ASKARI BANK LTD PAKISTAN - 14 DAYS
PERSONAL SKILLS
- Motivation / Mobilization / Leadership
- Fluency in Urdu, English, Pashto, Punjabi.
STRENGTHS
I can easily adjust to new environment, working conditions and Able to work with team. I like targets and challenges and have repute to Meet them well within given time.
Languages
English
Full Professional
Timeline
CEO
Truesun Solar Solutions PVT Ltd
08.2024 - 03.2025
Senior Sales Manager
Sky Electric ISE Tower Islamabad Pakistan
11.2018 - 08.2024
Customer Services
Ward Telecom Mardan franchise
Data Entry Operator and Social Organizer
Islamic Relief International (NGO)
Receptionist
Auspak International Islamabad
Clearing and Remittances in charge
ASKARI BANK LTD PAKISTAN
F.A - undefined
MARDAN BOARD
S.S.C (SC) - undefined
MARDAN BOARD
B.A -
ABWK UNIVERSITY MARDAN