Summary
Overview
Work History
Education
Skills
Timeline
Generic

Simon Rowe

Summary

Proven track record in enhancing customer satisfaction and streamlining order management, as demonstrated at Dairy Queen. Skilled in food preparation and health code compliance, I excel in customer engagement and crew leadership. Achieved significant improvements in service efficiency, leveraging both hard and soft skills to exceed employer expectations. Competent Crew Member ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Team player with drive to reach organizational goals. Highly efficient [Job Title] well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs.

Overview

16
16
years of professional experience

Work History

Crew Member

Dairy Queen
02.2024 - Current
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Took orders, prepared meals, and collected payments.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Collaborated with team members to complete orders.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Assisted other team members to achieve goals.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Completed milkshakes and ice cream desserts for customers.

Caregiver

Coastal Community Action Program
02.2023 - 02.2024
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Scheduled daily and weekly care hours for client caseload.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Completed regular check-ins and progress report for each client.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Assisted with daily living activities, running errands, and household chores.
  • Monitored clients' overall health and well-being and noted significant changes.

Mill Hand

Alta Forestry Projects
01.2022 - 02.2023
  • Guided lumber from sawing machine into conveyor to transport material to trimmer saw.
  • Rolled logs onto carriages and adjusted position of logs to cut wood according to set dimensions.
  • Utilized kiln machines to dry and extract water from lumber.
  • Sorted and arranged logs and timber according to sizes and wood type to allow for easy identification.
  • Used power saws, circular saws and sanders to cut and trim raw logs into desired sizes and shapes.
  • Applied preservatives on surface of lumber to protect against wood pests and moisture.
  • Conducted inspection of logs to identify defects and indicate areas for removal.
  • Used trimmer to straighten edges of cut lumber.
  • Followed strict quality control processes and procedures to meet high standards.
  • Adjusted machines to increase productivity for runs.
  • Maintained and organized material and product inventory.
  • Worked correctly and safely with range of different materials and components.
  • Operated wide range of industrial machinery to aid in production processes.
  • Calibrated machines to maintain required productivity levels and adherence to quality standards.
  • Set up and broke down production equipment based on job specifications.
  • Examined incoming materials and compared to documentation for accuracy and quality.
  • Used different machines and tools based on individual job requirements.

Janitorial Lead

Quinalut Beach Resort and Casino
08.2020 - 01.2022
  • Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
  • Distributed supplies and goods to staff at beginning of shift to manage inventory and maintain proper supplies while controlling expenses.
  • Issued assignments to staff and inspected special requests and areas of concentration to encourage smooth flow of housekeeping operation.
  • Conducted or assisted with screening and hiring of job applicants, training employees, and administering performance reviews to maintain adequate and qualified workforce.
  • Prepared and presented reports of hours worked, staff assignments, and tasks and duties performed to properly allocate department expenses and maintain budget.
  • Complied with accident and loss prevention programs, SOPs and health and sanitation standards to achieve high level of cleanliness and customer satisfaction.
  • Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
  • Scheduled and prioritized tasks to staff, overseeing work completion.
  • Established and enforced safety protocols and guidelines for staff.
  • Developed and maintained comprehensive inventory system to track equipment and supplies.
  • Coordinated with outside vendors to provide supplies and equipment for staff.
  • Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
  • Trained and mentored new staff on cleaning and safety protocols.
  • Developed and implemented staff recognition programs to motivate and reward employees.
  • Conducted regular audits of public spaces and staff work areas to maximize quality control.
  • Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
  • Evaluated employee performance and recommended promotions, transfers and dismissals.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Collaborated with management to develop long-term strategies for housekeeping and janitorial department.

Line Cook

QBRC
07.2018 - 09.2020
  • Grilled meats and seafood to customer specifications.
  • Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Checked food temperature regularly to verify proper cooking and safety.
  • Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
  • Developed strategies to enhance catering and retail food service revenue and productivity goals.

Store Manager

Mazio's Pizza
05.2016 - 07.2018
  • Approved regular payroll submissions for employees.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Supervised guests at front counter, answering questions regarding products.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Assisted with hiring, training and mentoring new staff members.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Line Cook

QBRC
03.2013 - 08.2016
  • Grilled meats and seafood to customer specifications.
  • Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Checked food temperature regularly to verify proper cooking and safety.
  • Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
  • Plated and presented all dishes to match established restaurant standards.

Sous Chef

Shilo Inns
06.2009 - 09.2013
  • Collaborated with staff members to create meals for large banquets.
  • Planned and directed high-volume food preparation in fast-paced environment.
  • Plated every dish with attractive flair to meet strict restaurant standards and maintain stellar business reputation.
  • Acted as head chef when required to maintain continuity of service and quality.
  • Mentored kitchen staff to prepare each for demanding roles.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Developed full, tasting and special events menus to meet establishment needs and maintain strong customer levels.
  • Modernized work processes to reduce guest wait times and boost daily output.
  • Obtained fresh, local ingredients to improve dish flavors and limit grocery costs.
  • Maintained up-to-date knowledge of current culinary trends and techniques.
  • Planned promotional menu additions based on seasonal pricing and product availability.
  • Monitored food and labor costs to verify budget targets were met.
  • Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
  • Developed new recipes and flavor combinations to enhance customer dining experience.
  • Monitored food production to verify quality and consistency.
  • Implemented food cost and waste reduction initiatives to save money.
  • Evaluated food products to verify freshness and quality.
  • Trained and managed kitchen personnel and supervised related culinary activity.
  • Disciplined and dedicated to meeting high-quality standards.
  • Assisted with menu development and planning.
  • Modified recipes to accommodate dietary restrictions and allergies.
  • Coordinated with team members to prepare orders on time.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Set up and broke down kitchen for service.

Education

High School Diploma -

Coyle High School
Coyle, OK
05.2003

Skills

  • Customer Service
  • Order Management
  • Food Preparation
  • Health Code Compliance
  • Safe Food Handling
  • Beverage Preparation
  • Food Running
  • Cooking
  • Menu Memorization
  • Customer Engagement
  • Taking Orders
  • Crew Leadership

Timeline

Crew Member

Dairy Queen
02.2024 - Current

Caregiver

Coastal Community Action Program
02.2023 - 02.2024

Mill Hand

Alta Forestry Projects
01.2022 - 02.2023

Janitorial Lead

Quinalut Beach Resort and Casino
08.2020 - 01.2022

Line Cook

QBRC
07.2018 - 09.2020

Store Manager

Mazio's Pizza
05.2016 - 07.2018

Line Cook

QBRC
03.2013 - 08.2016

Sous Chef

Shilo Inns
06.2009 - 09.2013

High School Diploma -

Coyle High School

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Simon Rowe