Simon Shah
Chicago,IL
Summary
Diligent worker with extensive experience in team work and time management. Versed in completing a task with specific instructions, as well as developing a solution to meet an end goal. Excellent communication skills in and out of a work environment. Detail-oriented with the ability to prioritize and multitask. Dedicated, flexible, and adaptive worker.
Keen restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations.
Overview
4
4
years of professional experience
Work History
Concierge
City Winery Chicago
06.2023 - Current
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
Aisle Five
Self
08.2022 - Current
- Promoted musical career by maintaining website or social media presence.
- Skilled at working independently and collaboratively in a team environment.
- Energetic & engaging live performance
- Created and maintained detailed reports of daily, weekly and monthly operations.
Supply Chain Logistics Manager
Tri-State Plumbing & Heating
03.2020 - 08.2022
- Monitored logistics performance and identified improvement opportunities.
- Tracked and monitored purchase orders, deliveries and invoicing to verify accuracy and compliance.
- Developed and maintained knowledgeable and productive team of employees.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Established inventory targets, stock level, and risk mitigation targets and managed flexibility strategy to optimize inventory.
Sales Associate / Customer Service
Buster's Liquor And Wines
06.2020 - 06.2021
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Greeted customers and helped with product questions, selections, and purchases.
- Answered questions about store policies and addressed customer concerns.
- Managed efficient cash register operations.
Education
High School Diploma -
Christian Brothers High School
Memphis, TN05.2020
Skills
- Customer Service and Relations
- Creative Problem-Solving
- Task Management
- Good Telephone Etiquette
- Planning and Coordination
- Proficient in Excel
- Operate Cash Register
- Monetary Transactions
- Teamwork and Collaboration
- Guest Seating
- Reservations Management
Timeline
Concierge
City Winery Chicago
06.2023 - Current
Aisle Five
Self
08.2022 - Current
Sales Associate / Customer Service
Buster's Liquor And Wines
06.2020 - 06.2021
Supply Chain Logistics Manager
Tri-State Plumbing & Heating
03.2020 - 08.2022
High School Diploma -
Christian Brothers High School
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