Simon Shanks

I’m an Experienced customer service professional with a strong background in troubleshooting technical issues seeking a remote customer service position. Proficient in Microsoft Office Suite and dedicated to providing exceptional support to customers. Qualified Advanced Technical Support Specialist with Number years of helpdesk and customer service experience. Provides comprehensive Product or Service support. Adept at engaging customers by identifying issues and streamlining steps to effectively resolve technical issues. Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Expert Software and Software user. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.