Summary
Work History
Education
Skills
Timeline
Overview
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Simon Sniffen

Aiea,US

Summary

Dynamic Industrial & Systems Engineering student with operational experience at the Hawaii Department of Transportation supporting airside operations, safety compliance, and process improvement initiatives. Skilled at enhancing traveler experience through clear communication, rapid problem-solving, and effective coordination in high-pressure environments. Proven ability to improve workflow efficiency while delivering responsive, customer-focused service.

Work History

Student Helper I

Hawaii Department of Transportation
Oahu, Hawaii
06.2024 - 08.2024
  • Integrated with and assimilated into the role of the Visitor Information Program professionals at the Daniel K. Inouye International Airport
  • Enhanced traveler satisfaction by promptly addressing concerns and providing accurate information and directions
  • Conducted special events centered around esteemed visitors and ceremonial occasions
  • Handled escalated communication with travelers efficiently, finding satisfactory resolutions that ensured the comfort of all affected parties
  • Collaborated with the TSA to optimize waiting lines by preventing overflow and directing travelers to the most optimal bank

Host/Table Busser

Nico's Pier 38
Oahu, Hawaii
05.2024 - 08.2024
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed customers of accurate wait times.
  • Managed transactions for merchandise and select to-go orders
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.

Student Helper II

Hawaii Department of Transportation
Honolulu, HI
06.2025 - 08.2026
  • Assisted with day-to-day operations of the ramp control division, working efficiently and productively to maintain airside coordination
  • Created and performed a survey with the purpose of collecting public input for airport improvements
  • Led the full production of an informational video highlighting behind-the-scenes operations at Daniel K. Inouye International Airport, independently writing the script, filming, and editing with minimal supervision.
  • Surveyed the runways and taxiways and identified locations which deviated from the Federal Aviation Administration's safety protocols.
  • Developed a proposal for a standardized dashboard system to improve interdepartmental coordination, reduce inefficiencies, and enhance employee workflow.
  • Organized and digitized safety reports, including scanning and securely discarding paper records.

Education

Bachelor of Science - Industrial And Systems Engineering

University of Southern California
Los Angeles, CA
05-2028

Skills

  • Time management
  • Attention to detail
  • Multitasking proficiency
  • Critical thinking
  • Clear communication
  • Active listening
  • Emotional intelligence
  • Adaptable to change
  • Creativity
  • Emotional intelligence
  • Adaptable to change

Timeline

Student Helper II

Hawaii Department of Transportation
06.2025 - 08.2026

Student Helper I

Hawaii Department of Transportation
06.2024 - 08.2024

Host/Table Busser

Nico's Pier 38
05.2024 - 08.2024

Bachelor of Science - Industrial And Systems Engineering

University of Southern California

Overview

2
2
years of professional experience

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Simon Sniffen