Summary
Work History
Education
Skills
Timeline
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Simon Sniffen

Aiea,HI

Summary

Dynamic and detail-oriented professional with experience at the Hawaii Department of Transportation, adept at enhancing traveler satisfaction through effective communication and critical thinking. Proven ability to manage high-pressure situations and multitask efficiently, ensuring smooth operations and optimal customer experiences. Committed to continuous improvement and adaptability in fast-paced environments.

Work History

Student Helper I

Hawaii Department of Transportation
06.2024 - 08.2024
  • Integrated with and assimilated into the role of the Visitor Information Program professionals at the Daniel K. Inoue Airport
  • Enhanced traveler satisfaction by promptly addressing concerns and providing accurate information and directions
  • Conducted special events centered around esteemed visitors and ceremonial occasions
  • Handled escalated communication with travelers efficiently, finding satisfactory resolutions that ensured the comfort of all affected parties
  • Collaborated with the TSA to optimize waiting lines by preventing overflow and directing travelers to the most optimal bank



Host/Table Busser

Nico's Pier 38
05.2024 - 08.2024
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed customers of accurate wait times.
  • Managed transactions for merchandise and select to-go orders
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.

Education

Bachelor of Science - Industrial And Systems Engineering

University of Southern California
Los Angeles, CA
05-2028

Skills

  • Time management
  • Attention to detail
  • Multitasking proficiency
  • Critical thinking
  • Clear communication
  • Active listening

Timeline

Student Helper I

Hawaii Department of Transportation
06.2024 - 08.2024

Host/Table Busser

Nico's Pier 38
05.2024 - 08.2024

Bachelor of Science - Industrial And Systems Engineering

University of Southern California

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Simon Sniffen