Simon Sniffen

Aiea,HI

Summary

Dynamic and detail-oriented professional with experience at the Hawaii Department of Transportation, adept at enhancing traveler satisfaction through effective communication and critical thinking. Proven ability to manage high-pressure situations and multitask efficiently, ensuring smooth operations and optimal customer experiences. Committed to continuous improvement and adaptability in fast-paced environments.

Work History

Student Helper I

Hawaii Department of Transportation

06.2024 - 08.2024

Integrated with and assimilated into the role of the Visitor Information Program professionals at the Daniel K. Inoue Airport
Enhanced traveler satisfaction by promptly addressing concerns and providing accurate information and directions
Conducted special events centered around esteemed visitors and ceremonial occasions
Handled escalated communication with travelers efficiently, finding satisfactory resolutions that ensured the comfort of all affected parties
Collaborated with the TSA to optimize waiting lines by preventing overflow and directing travelers to the most optimal bank

Host/Table Busser

Nico's Pier 38

05.2024 - 08.2024

Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Answered customer questions about hours, seating, and menu information.
Took reservations and to-go orders by phone, answered customer questions, and informed customers of accurate wait times.
Managed transactions for merchandise and select to-go orders
Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Reset and cleaned tables quickly to prepare for new customers.
Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.

Education

Bachelor of Science - Industrial And Systems Engineering

University of Southern California

Los Angeles, CA

05-2028

Skills

Time management
Attention to detail
Multitasking proficiency

Critical thinking
Clear communication
Active listening

Timeline