Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Background includes improving performance, reducing costs and eliminating waste to maximize profitability of food service operations. Strategic planner with superior communication and problem-solving abilities.
Overview
17
17
years of professional experience
Work History
Insurance Agent
Urbasek Insurance Services
Chresthill, IL
12.2023 - Current
Gathered detailed information from customers prior to offering quotes or making recommendations.
Advised customers on the best ways to minimize risks associated with their assets.
District Training Manager
Cracker Barrell
Romeoville, IL
05.2021 - 12.2023
Reviewed course material prior to its delivery by trainers or instructors.
Provided guidance and support to team members in the development of individual training plans.
Ensured all safety regulations were followed during trainings sessions and activities.
Developed strategies for integrating current trends into existing curricula.
Organized workshops, seminars, and other learning events for employees at all levels of the organization.
Assisted with onboarding new employees by conducting orientation and company-wide or job-specific training.
Regional Food and Beverage Director
Bays Hospitality-Crowne Plaza Hotel
Northbrook, IL
03.2020 - 03.2021
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.
Helped general management develop prices based on inventory costs and portion sizes.
Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
General Manager
CraftWorks Holdings
Bolingbrook, IL
01.2014 - 03.2020
Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Launched new, robust business management software system, resulting in improved operational insight and planning.
Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
Executive Chef
CraftWorks Holdings
Bolingbrook, IL
01.2007 - 03.2014
Oversaw business operations, inventory control, and customer service for restaurant.
Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
Assisted customers in planning corporate events, social galas and gourmet dinners.
Handled and stored food to eliminate illness and prevent cross-contamination.
Delivered excellent food quality and maximized customer satisfaction by preparing meals according to customer requests.
Scheduled and received food and beverage deliveries, adhering to food cost and budget.
Generated employee schedules, work assignments and determined appropriate compensation rates.
Placed orders to restock items before supplies ran out.
Associate Insurance Advisor at Harpe Insurance and Financial Services – Cooperators Insurance Group of CanadaAssociate Insurance Advisor at Harpe Insurance and Financial Services – Cooperators Insurance Group of Canada