Simon Thogaru
Franklin,TN
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
22
22
years of professional experience
1
1
Certification
Work History
General Manager
Baymont Inn & Suites
01.2022
- Policies and Procedures Implementation, Maintaining Compliance, People Management: managing staff, overseeing staff, scheduling shifts, tasks
- Inspecting work to ensure it meets standards and training staff
- Inventory Management: Ordering and tracking room and cleaning supplies
- Coordinating with vendors for supplies delivery in timely manner and maintaining invoices and interacting with accounts payable team
- Complying with safety and sanitation: Ensuring staff are aware of and adhere to safety and sanitation policies
- Handling guest complaints: Investigating complaints from clients and making sure to resolve them in timely manner
- Managing other aspects of property: Overseeing breakfast area for guests, making sure area is clean and following all health and safety guidelines
- Hiring and training new employees
- Following up with guest reviews and provide resolution per company guidelines.
Operation Manager
Hilltop Express
04.2017 - 11.2021
- Store Operations: Managing store operations, delegating tasks and ensuring store is clean, safe and well organized
- Customer service: Providing excellent customer service and identifying customer needs
- Monitor daily retail gasoline competitors and sending prices to corporate office in timely manner as established by management
- Complete daily paperwork and maintain database in system and share it with higher management on daily basis
- Monitor cash over / short , inventory shrinkage daily
- Communicate and perform all price change requests, mark downs / ups
- Inspiring and guiding employees, creating positive work environment and fostering teamwork
- Conduct store meetings as needed with employees
- Have physical ability to perform all duties of store cashier regularly
- Assist in recruiting of new hire and train positive individuals of team, ensuring excellent customer service
- Motivate , encourage and challenge store cashiers
- Implement and enforce all merchandising and vendor policies and procedures
- Ensure all merchandise is stocked and displays are attractive, priced correctly and displayed in safe manner
- Maintain quality brand image standards as pass evaluations
- Supervise and discipline all store employees according to company policies
- Enforce all safety and security issues and report any and all unsafe conditions
- Report and process all employee and customer incidents or accidents following company procedures.
Manager Operations Tours
Travel World
01.2000 - 10.2015
- Hired and onboarded team members to meet immediate and expected demand.
- Established and maintained positive working relationships with community organizations, acting as corporate representative at meetings and events.
- Engaged with existing and potential clients to gain insight into needs.
- Responded immediately to clients questions, issues and complaints and found effective solutions when required.
- Handled travel arrangements for groups, executives and special needs clients.
Education
Airlines Management - Diploma in Airlines Management
Belair Air Institute
London, UK06.1991
Bachelor of Administrative Studies - Accounting And Business Management
Osmania University
Hyderabad, India04.1990
Skills
- Team Leadership
- Inventory Management
- Performance Reporting
Certification
IATA certified
Additional Information
- Holding permanent resident status (Green Card) in US.
- Fluent in English, Hindi , Telugu
Timeline
General Manager
Baymont Inn & Suites
01.2022
Operation Manager
Hilltop Express
04.2017 - 11.2021
Manager Operations Tours
Travel World
01.2000 - 10.2015
Airlines Management - Diploma in Airlines Management
Belair Air Institute
Bachelor of Administrative Studies - Accounting And Business Management
Osmania University
IATA certified
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