Simon Thogaru
Dallas
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
30
30
years of professional experience
1
1
Certification
Work History
General Manager
Econo Lodge Hotel
08.2024 - 09.2025
- Oversee daily hotel operations, including front desk, housekeeping, maintenance, food & beverage, and guest services to ensure smooth and efficient performance.
- Lead and manage a team of 25+ employees, fostering a positive work culture and maintaining high staff retention.
- Develop and implement strategies to increase occupancy rates, guest satisfaction, and profitability.
- Monitor financial performance, control expenses, and prepare monthly budgets, forecasts, and P&L reports.
- Ensure compliance with brand standards, local regulations, health & safety, and labor laws.
- Coordinate marketing and promotional initiatives to boost bookings through online channels, corporate accounts, and partnerships.
- Handle guest concerns promptly, maintaining an average guest satisfaction score above 90%.
- Supervise vendor contracts, inventory control, and capital improvement projects.
- Conduct regular training for staff on service excellence and operational standards.
Dining Facility Manager
ROLLING HILLS FOOD SERVICES
01.2024 - 06.2024
- Coordinate cooperation and support between dining facilities, if applicable, including cross-utilization of labor resources.
- Ensure compliance with the Building/Equipment Cleaning Plans.
- Physically inspects all dining facilities on a scheduled basis, in coordination with the DFAC Manager and QCM inspection schedules.
- Establish and maintain a close working relationship with customers, supervisors and employees.
- Maintain budget controls for inventory, supplies, equipment ordering, and labor cost.
- Ensure work schedules is in accordance with contract requirements.
- Contribute input for the food ordering process
- Assist in training to all employees.
- Provide mid-year and annual performance reviews.
General Manager
Baymont Inn & Suites
01.2018 - 12.2023
- People Management: managing staff, overseeing staff, scheduling shifts, tasks.
- Inspecting work to ensure it meets standards and training staff.
- Inventory Management: Ordering and tracking room and cleaning supplies.
- Coordinating with vendors for supplies delivery in timely manner and maintaining invoices and interacting with accounts payable team.
- Complying with safety and sanitation: Ensuring staff are aware of and adhere to safety and sanitation policies.
- Handling guest complaints: Investigating complaints from clients and making sure to resolve them in a timely manner.
- Managing other aspects of property: Overseeing breakfast area for guests, making sure the area is clean and following all health and safety guidelines.
- Hiring and training new employees.
- Following up with guest reviews and provide resolution per company guidelines.
Assistant Manager
M/S Travel World
04.2000 - 12.2015
- Assisted the General Manager in overseeing daily travel agency operations, including tour planning, customer service, ticketing, and vendor coordination.
- Managed domestic and international tour packages, ensuring smooth travel arrangements and top-quality customer experiences.
- Handled flight, hotel, visa, and transportation bookings through GDS systems and online travel portals.
- Developed customized itineraries and pricing for individuals, groups, and corporate clients.
- Supervised a team of travel consultants and sales staff, providing training and performance feedback.
- Built and maintained relationships with airlines, hotels, and local tour operators to secure competitive rates and partnerships.
- Resolved customer issues promptly, maintaining a 95% client satisfaction rate.
- Assisted with marketing campaigns, social media promotions, and travel expos to attract new clients.
- Prepared reports on sales, bookings, and revenue performance for management review.
Immigration Consultant
Y-Axis
06.1995 - 02.2000
- Advised clients on immigration pathways, ensuring compliance with legal requirements.
- Conducted thorough assessments of client eligibility for various visa categories.
- Developed tailored immigration strategies based on individual client needs and goals.
- Facilitated communication between clients and government agencies to streamline application processes.
Education
Bachelor of Administrative Studies - Accounting and Business Management
Osmania University
Secunderabad04.1990
Skills
- Team Leadership
- Inventory Management
- Performance Reporting
- Policies and Procedures Implementation
- Maintaining Compliance
Certification
IATA certified
LANGUAGES
English
Full Professional
Arabic
Limited Working
Hindi
Full Professional
Telugu
Full Professional
Punjabi
Limited Working
Urdu
Limited Working
Timeline
General Manager
Econo Lodge Hotel
08.2024 - 09.2025
Dining Facility Manager
ROLLING HILLS FOOD SERVICES
01.2024 - 06.2024
General Manager
Baymont Inn & Suites
01.2018 - 12.2023
Assistant Manager
M/S Travel World
04.2000 - 12.2015
Immigration Consultant
Y-Axis
06.1995 - 02.2000
Bachelor of Administrative Studies - Accounting and Business Management
Osmania University