Simon Trejo Jr.
El Paso,TX
Summary
To work for a company where my skills can be of value and given the opportunity to advance within the company.
Technical support professional with proven background in resolving complex technical issues and providing excellent customer service. Known for strong team collaboration and adaptability in dynamic environments. Skilled in troubleshooting and customer relationship management.
Overview
15
15
years of professional experience
Work History
Technical Support Representative
Kelly Services (Apple Project)
05.2020 - Current
- Support and provide customer service to resolve technology challenges through a series of troubleshooting activities and knowledge-based research in a virtual call center environment. Resolving customer issues and concerns professionally using effective customer service techniques. Using various media channels, support customers using Apple products and services, such as locating music, apps, and movies on various devices, product feature inquiries, resolving username and password difficulties, troubleshooting email, wi-fi connectivity and web browser issues and more.
Counter Sales Agent
Budget Rent A Car
02.2020 - 03.2020
- Qualifying and processing customer rentals with accuracy and attention to detail. Resolving customer issues and concerns professionally using effective customer service techniques. Effectively communicating and offering services to enhance customer’s travel experience.
Counter Sales Agent
Advantage Rent A Car
09.2018 - 01.2020
- Qualifying and processing customer rentals with accuracy and attention to detail. Resolving customer issues and concerns professionally using effective customer service techniques. Effectively communicating and offering services to enhance customer’s travel experience.
Customer Service Representative
Empire Today
06.2018 - 09.2018
- To ensure every customer receives superior service by answering incoming customer service calls, promptly addressing and resolving customer complaints, and conduct daily customer satisfaction surveys. Also, to communicate with Installers, Sales Managers, and Order Entry to resolve customer issues in a timely manner.
Data Entry Operator
Exela Technologies
04.2018 - 05.2018
- Responsible for performing data entry work using a provided computer and appropriate software, entering updating, and verify data into various system, and ensuring the accuracy and confidentiality of information recorded in a fast manner.
Counter Sales Representative
Hertz Rent-a-Car
08.2013 - 02.2018
- Qualifying and processing customer rentals with accuracy and attention to detail. Resolving customer issues and concerns professionally using effective customer service techniques. Effectively communicating and offering services to enhance customer’s travel experience.
Transporter
Hertz Rent-a-Car
07.2012 - 08.2013
- To transport vehicles from the airport and to outside airport locations. Checking in of customers’ vehicles when a return agent is not available.
Crew Member
Xtreme Pizza
12.2011 - 03.2012
- Taking orders and verifying the product was to the customers’ liking. To deliver company products safely and quickly. To maintain a good positive attitude while serving customers. As well as maintaining a clean environment for everyone.
Night Attendant
Extended Stay America Hotels
08.2011 - 12.2011
- To check guests in and out of hotel rooms. As well as washing guest towels and bed sheets. Maintaining organization with guest towels and bed sheets for housekeeping and maintaining a clean environment for everyone.
Crew Member
PB’s Pizza
10.2010 - 03.2011
- Taking orders and verifying the product was to the customers’ liking. To deliver company products safely and quickly. To maintain a good positive attitude while serving customers. As well as maintaining a clean environment for everyone.
Education
Computer Science
University of Texas at El Paso
El Paso, TX01.2011
High School - undefined
Ysleta High School
El Paso, TX01.2009
Skills
- Technical troubleshooting
- Technical support
- Product troubleshooting
- Remote support
- Customer service
- Active listening
- Attention to detail
- Flexible and adaptable
Timeline
Technical Support Representative
Kelly Services (Apple Project)
05.2020 - Current
Counter Sales Agent
Budget Rent A Car
02.2020 - 03.2020
Counter Sales Agent
Advantage Rent A Car
09.2018 - 01.2020
Customer Service Representative
Empire Today
06.2018 - 09.2018
Data Entry Operator
Exela Technologies
04.2018 - 05.2018
Counter Sales Representative
Hertz Rent-a-Car
08.2013 - 02.2018
Transporter
Hertz Rent-a-Car
07.2012 - 08.2013
Crew Member
Xtreme Pizza
12.2011 - 03.2012
Night Attendant
Extended Stay America Hotels
08.2011 - 12.2011
Crew Member
PB’s Pizza
10.2010 - 03.2011
High School - undefined
Ysleta High School
Computer Science
University of Texas at El Paso
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