Simona Aranguiz
Los Angeles,United States
Summary
Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills.
Overview
9
9
years of professional experience
Work History
Care-Provider
In Home Supportive Services
01.2018 - Current
- Domestic and Related Services: meal preparation, cleaning, laundry
- Personal Care Services/Non-Medical Care: bathing, feeding, dressing, grooming, and toileting.
- Paramedical Tasks: assistance with medications, injections, bowel and bladder care.
- Protective Supervision: monitoring persons with cognitive or mental impairments to prevent injury.
Customer Service Representative
Go Staff Temp Agency
01.2016 - 01.2018
- Manage large amounts of incoming phone calls
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Meet personal/customer service team sales targets and call-handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution
Fast Food Crew Member
Carl's Jr
04.2015 - 08.2016
- Took orders, prepared meals, and collected payments.
- Worked front counter and drive-thru
- Worked well with teammates and accepted coaching from the management team.
- Cleaned counter surfaces, dining areas, and food preparation areas for maximum health, safety, and customer satisfaction.
- Greeted customers promptly and took orders to keep the flow of traffic moving.
- Collaborated with team members to complete orders.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
Education
Certificate of Achievement in Human Services -
Los Angeles City College
01.2015
High School Diploma -
LA Habra HighSchool
Los Angeles, CA01.2010
Skills
- Customer service
- Schedule Managing
- Screens Calls Properly
- Excellent Social and Communication Skills
- Ability to set good boundaries
- Critical Thinking
- Caregiving
- Senior Care
- Meal Preparation
- Residential Cleaning
- Medication Distribution
- Medical Records Management
References
Ms. Neal, Supervisor, IHSS, 2132145726
Timeline
Care-Provider
In Home Supportive Services
01.2018 - Current
Customer Service Representative
Go Staff Temp Agency
01.2016 - 01.2018
Fast Food Crew Member
Carl's Jr
04.2015 - 08.2016
Certificate of Achievement in Human Services -
Los Angeles City College
High School Diploma -
LA Habra HighSchool
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