Simona Land
Converse,TX
Summary
Polished and adaptable professional that is organized and dependable. Variable experience that has led to a wide range of skills, supported by a deep passion for supporting others and developing one’s self. Detail oriented team-player and willingness to accept additional responsibilities to meet team goals. Clear communication and strong organizational skills that benefit the workplace as a whole. Analytical skills and creative thinking that support peer-to-peer outlook and office advancements.
Overview
4
4
years of professional experience
Work History
Medical Records Associate
Goodwill San Antonio
San Antonio, TX
10.2022 - Current
- Maintained service member records in compliance with security regulations.
- Tracked and monitored deadlines for medical record completion.
- Assisted in training new staff on medical record processing and filing procedures.
- Printed and photocopied documents to provide medical treatment facilities with perfected copies of medical records.
- Identified new methods to optimize medical records management.
- Developed and implemented new filing system for medical records to improve efficiency.
- Analyzed complex medical records to identify discrepancies in accuracy and completeness.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Acted as personal assistant to supervisor by: keeping track of new hire information and training progress, tracking and organizing important office data (production statistics, employee errors, attendance, etc.)
- Trained new hires as well as training individuals to become Peer Coach/Trainer.
- Quality checks on work of colleagues.
- Updating and editing Standard Operating Procedures (training handbook)
- Implementing new and personalized methods of training in order to better suit individual learning needs of new hires.
- Increased department production by 18% after one month as peer coach.
- Managed training development and reteaching of at least 18 team members at once.
Data Conversion Operator
IRS
Austin, TX
04.2022 - 10.2022
- Followed established procedures to enter and process data correctly.
- Sorted documents and maintained organized filing process.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Searched, extracted and interpreted information to determine correct input procedure.
- Corrected data entry errors to prevent duplication or data degradation.
- Completed data entry tasks with accuracy and efficiency.
Caregiver
R&R Home Caregivers
San Antonio, TX
01.2022 - 04.2022
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Assisted patients with self-administered medications.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Completed regular check-ins and progress report for each client.
- Built strong relationships with clients to deliver emotional support and companionship.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Monitored clients' overall health and well-being and noted significant changes.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Coordinated appointments with medical professionals.
- Facilitated transportation to and from appointments.
- Maintained strong connections within caregiver community to gain continuous knowledge
Sales Associate
Torrid Clothing Store
San Antonio, TX
10.2021 - 01.2022
- Managed returns, exchanges and refunds in accordance with store policy.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers and community to promote long term business growth.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Attended monthly sales meetings and quarterly sales trainings.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Solved customer challenges by offering relevant products and services.
- Stayed current on company offerings and industry trends.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
Delivery Driver
Marco's Pizza
San Antonio, TX
04.2021 - 09.2021
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Assisted in packing and loading food orders in delivery vehicle to fastrack process and maintain freshness.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Processed payments by accepting cash, checks and credit and debit card payments.
Sales Representative
Vector Marketing Company
San Antonio, TX
03.2021 - 06.2021
- Managed customer accounts to secure customer satisfaction and repeat business.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Set and achieved company defined sales goals.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Developed extensive knowledge of products and services to better assist customers.
- Recorded and updated customer information in online systems.
- Asked pertinent questions to understand customer requirements.
Caregiver
R&R Home Caregivers
San Antonio, TX
09.2020 - 03.2021
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted patients with self-administered medications.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Conferred with supervisor to discuss patient condition and medical care.
- Monitored progress and documented patient health status changes to keep care team updated.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Documented vitals, behaviors, and medications in client medical records.
- Provided safe mobility support to help patients move around personal and public spaces.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Built strong relationships with clients to deliver emotional support and companionship.
Pizza Delivery Driver
Pizza Hut
Converse, TX
05.2020 - 08.2020
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Collaborated with customer service teams and management to resolve order issues or customer complaints.
- Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times.
- Addressed issues and resolved customer complaints to establish trust and reliability.
- Collaborated with team members and contributed to team efforts by supporting other workstations during shift.
- Assisted in packing and loading food orders in delivery vehicle to fastrack process and maintain freshness.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Anticipated customers' questions and complaints and skillfully handled concerns.
- Processed payments by accepting cash, checks and credit and debit card payments.
- Collected payment for orders and provided customers with receipt copies to establish proof of transaction.
Catering Crew
Aloha Entertainment
San Antonio, TX
12.2018 - 11.2019
- Followed food safety practices and sanitation guidelines.
- Maintained high personal grooming standards and uniform presentation.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Cleaned and maintained work areas, equipment and utensils.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Removed trash and cleaned kitchen garbage containers.
- Lifted and carried heavy materials.
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained flexible work schedule to meet event needs.
- Arranged furniture and added decorations to assist in setting up for catering events.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Maintained composure and work quality while under stress.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Delivered catered food and supplies to facility for on-time set-up.
- Cleaned and organized kitchen stations to promote team efficiency.
Education
High School Diploma -
Judson High School
Converse, TX05.2020
Skills
- Staff Training
- Verbal and Written Communication
- Data Entry
- Payment Collection
- Medical Terminology Understanding
- Meeting Planning
- Time Management
- Group and Individual Instruction
- Course Materials and Supplies
- Inventory and Supply Management
- Medical Records Management
- Supply Procurement
Hobbies
- Painting
- Video Games
- Scrapbooking
- Visual / Graphic Design
Additional Information
I am looking for a position where I can make a difference. I have realized I have a strong tendency to enter a workplace, learn as much as a can about how everything works, then develop systems and behaviors that allow things to run smoother and make both supervisors and my peers feels more happy and productive about their work. I am both comfortable and very happy in a supportive position where I may make suggestions on how to improve morale, production, and communication within the workplace. I am a strong communicator and like to keep myself as well as my higher-ups well informed on current events in the workplace and how individuals feel improvement may be needed.
Timeline
Medical Records Associate
Goodwill San Antonio
10.2022 - Current
Data Conversion Operator
IRS
04.2022 - 10.2022
Caregiver
R&R Home Caregivers
01.2022 - 04.2022
Sales Associate
Torrid Clothing Store
10.2021 - 01.2022
Delivery Driver
Marco's Pizza
04.2021 - 09.2021
Sales Representative
Vector Marketing Company
03.2021 - 06.2021
Caregiver
R&R Home Caregivers
09.2020 - 03.2021
Pizza Delivery Driver
Pizza Hut
05.2020 - 08.2020
Catering Crew
Aloha Entertainment
12.2018 - 11.2019
High School Diploma -
Judson High School
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