Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Simona Lopez

Elgin, ,IL

Summary

Hardworking and driven to work quickly and effectively on projects in all types of environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Specialist

Amazon
10.2020 - 06.2022
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Resolved customer complaints and addressed emergency requests and needs.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Trained customer employees and managers on machine use and maintenance.
  • Team lead


Logistics Specialist/ Assistant Manager

NORDSTROM
10.2019 - 08.2020
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Assistant Manager within three months of hire
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.

Sales Associate

OFFICE DEPOT OFFICEMAX
07.2018 - 12.2019
  • Computer repairs/ printer repairs/zebra printers repair and devices updating Microsoft office/ Downloading OS Stocking Cashier print services copy services business cards maker label designer POG plan
  • Grams RF scan
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Configured hardware, devices and software to set up work stations for customers.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Used diagnostic tools to identify hardware failures and replace non-functional components.
  • Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
  • Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
  • Documented all changes and actions in computer-based tracking system.

Operation Associate

JCPENNEY
09.2017 - 12.2017
  • Maintained and prioritized to-do-list and followed up to complete tasks on-time.
  • Communicated with internal personnel to provide status updates for both shipping and receiving dates.
  • Collaborated with peers and other business areas to leverage best practices.
  • Operated pallet jack to move unloaded goods to correct locations in warehouse.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Answered questions about store policies and addressed customer concerns.

Teacher Assistant

KIDDIE ACADEMY
11.2016 - 03.2017
  • Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement.
  • Provided one-on-one and group-based learning support to maintain student progress and development.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Performed staff monitoring duties such as overseeing recess, lunch and daily student intake and dismissal.
  • Kept records of student progress for teachers and parents and made notes on details such as behavior, grades, comprehension and personal growth.
  • Supported teacher in instructing core subjects, delivering supplementary lessons and coordinating materials.
  • Collaborated with instructor to assist lesson and curriculum planning efforts.

Logistics Specialist

WEAR HOUSE BEST BUY
10.2015 - 12.2015
  • Computer knowledge/ repairs Shipping items Receiving items Truck Stocking assets Scanning (RF Scan) Cleaning up warehouse and store.

Child Care Assistant

CHILDREN LOVE TO LEARN DEVELOPMENT INC
08.2013 - 05.2014
  • Responsibilities taking care of children having lesson plans Sanitizing toys,classroom and facility Changing diapers Accomplishments helping children learn and get ready for preschool and kindergarten Skills Used social knowledge motivation.

Sales Associate

GOODWILL
10.2012 - 08.2013
  • Hard lines Soft lines Receiving donation Fitting rooms Sales floor Janitorial needs
  • Accomplishments Be fast get it all done and do a good job keep customers happy Skills Used Social skill Self motivation Friendliness On time.

Education

Associate - Information technology Candidate

Rasmussen College

High school diploma General - undefined

Larkin High School

Skills

  • Logistics
  • RF Scanner
  • IT Support
  • Microsoft Windows Server
  • Microsoft Office
  • Operating Systems
  • Network Support
  • Software Troubleshooting
  • Hardware
  • IT Experience
  • Operating Systems
  • Troubleshooting
  • Routers
  • Printers
  • Desktop Support
  • Cellphone repair
  • VPN
  • LAN
  • TCP/IP
  • WAN
  • Linux
  • Microsoft Exchange
  • Attention to Detail
  • User Technical Support
  • Customer Satisfaction
  • Troubleshooting and Diagnostics
  • Hardware and Software Installation
  • Hardware Replacement
  • Valid Driver's License
  • Hand and Power Tool Operation
  • Memory Installation
  • Software Installation
  • Computer Configurations
  • Customer Service
  • Computer Networking
  • Laptop Servicing

Languages

Spanish
Native or Bilingual

Certification

  • Dell Certification Training - September 2022

Timeline

Customer Service Specialist

Amazon
10.2020 - 06.2022

Logistics Specialist/ Assistant Manager

NORDSTROM
10.2019 - 08.2020

Sales Associate

OFFICE DEPOT OFFICEMAX
07.2018 - 12.2019

Operation Associate

JCPENNEY
09.2017 - 12.2017

Teacher Assistant

KIDDIE ACADEMY
11.2016 - 03.2017

Logistics Specialist

WEAR HOUSE BEST BUY
10.2015 - 12.2015

Child Care Assistant

CHILDREN LOVE TO LEARN DEVELOPMENT INC
08.2013 - 05.2014

Sales Associate

GOODWILL
10.2012 - 08.2013

Associate - Information technology Candidate

Rasmussen College

High school diploma General - undefined

Larkin High School

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