Simona Lott
Tampa,FL
Summary
Analytical Underwriting Specialist highly productive in completing tasks efficiently. Possess specialized skills in risk analysis, policy formulation, and regulatory compliance ensuring accuracy and adherence to guidelines. Excel at communication, problem-solving, and decision-making which are instrumental in navigating complex underwriting scenarios and fostering strong relationships with clients.
Overview
6
6
years of professional experience
Work History
Underwriting Specialist
Progressive
Riverview, Florida
06.2021 - Current
- Reviews databases, third party and in-house tools, for indicators of fraud, rate inaccuracy or unacceptable risks.
- Assist with customer calls during peak intervals.
- Participate in special projects involving fraud detection or resolution.
- Consults and collaborates with process consultants, product managers and claims adjusters to determine acceptability of risks and to improve underwriting guidelines
- Modifies policies as needed.
- Performs research to confirm risk acceptability and/or rating accuracy.
Customer Care Representative
Progressive
Riverview, Florida
05.2018 - 03.2022
- Handles inquiries and transactions for single or multiple lines of business generated from phone calls, online systems, or mail.
- Communicates as needed with customers and agents via phone or email - Identifies the customer's motive for calling and understands the customer's insurance needs.
- Processes cancellations, renewals, reinstatements, endorsements, and payments on Progressive systems.
- Researches and solves problems presented by agents, policy holders, lienholders, and additional insureds regarding coverages, rates, and billing.
- Advocates for and educates on Progressive's products and services.
Insurance Verification Specialist
Progressive
Riverview, FL
03.2020 - 06.2021
- Handles inquiries and transactions for single or multiple lines of business and all states thru system, mail and phone.
- Identifies the customer's motive for calling and understands the customer's insurance needs.
- Adds and deletes vehicles, drivers, and coverage from existing policies
- Handles escalated calls as needed
- Provides technical support and skill development to peers; mentors peers
- Makes decisions on when/what to elevate/escalate to product. Allows for a customer accommodation in some cases.
- Resolves disputes with customers regarding credit discrepancies.
Education
Sickles High School
Tampa, FL05-2000
Skills
- Credit analysis
- Sales Support
- Policy evaluation
- Industry Trends
- Claims Handling
- Insurance knowledge
- Documentation Review
- Application Review
Timeline
Underwriting Specialist
Progressive
06.2021 - Current
Insurance Verification Specialist
Progressive
03.2020 - 06.2021
Customer Care Representative
Progressive
05.2018 - 03.2022
Sickles High School