Simona Minnis-Smith
Summary
Strong leader and problem-solver dedicated to streamlining operations and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
25
25
years of professional experience
Work History
Manager
Cfl Coupon Clipping Services\
08.2016 - 03.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved marketing to attract new customers and promote business.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
Assistant Manager
Edmiranda Restaurants
03.2013 - 12.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Office Manager
Ocean Adventure Ltd
01.2000 - 02.2013
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Coordinated special projects and managed schedules.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Updated reports, managed accounts, and generated reports for company database.
Patient Care Coordinator
Renal Med/New Providence Dialysis Unit
01.2000 - 12.2011
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Worked with patients to schedule tests and procedures.
- Delivered excellent patient experiences and direct care.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Monitored inventory levels of medical supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.
- Coordinated transportation to get patients to and from medical appointments.
Front Desk Agent
Holiday Inn Junkanoo Beach
06.1997 - 01.2003
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
- Identified opportunities for process improvement within the front desk operations, leading to enhanced efficiency without sacrificing quality of service provided to guests.
Education
Bachelor of Arts - Business Administration
Acadia University
Nova Scotia, Canada05.1997
Associate of Arts - Business Management
Success Training College
Nassau, Bahamas05.1994
High School Diploma -
Oakridge High School
Orlando, Fl06.1992
High School Diploma -
Queen's College
Nassau, Bahamas06.1991
Skills
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Supervision & Management
- Operations Management
- Policy Enforcement
- Team Leadership
- Verbal and written communication
- Complex Problem-Solving
- Business Administration
- Product Management
- Customer Service
Timeline
Manager
Cfl Coupon Clipping Services\
08.2016 - 03.2022
Assistant Manager
Edmiranda Restaurants
03.2013 - 12.2015
Office Manager
Ocean Adventure Ltd
01.2000 - 02.2013
Patient Care Coordinator
Renal Med/New Providence Dialysis Unit
01.2000 - 12.2011
Front Desk Agent
Holiday Inn Junkanoo Beach
06.1997 - 01.2003
Bachelor of Arts - Business Administration
Acadia University
Associate of Arts - Business Management
Success Training College
High School Diploma -
Oakridge High School
High School Diploma -
Queen's College
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