Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Simona Nikolova

Simona Nikolova

Bellevue

Summary

Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Sociable server offering several years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations.

Overview

6
6
years of professional experience

Work History

Housekeeper

Marriot Hotel
Bellevue
05.2021 - Current
  • Ensured compliance with Marriott standards while cleaning guest rooms.
  • Restocked room amenities to enhance guest experience.
  • Operated cleaning equipment to uphold hotel cleanliness.
  • Maintained linen inventory and communicated shortages to management.
  • Inspected rooms for maintenance issues and reported findings to facilities team.
  • Changed bed linens and towels, ensuring overall room tidiness.
  • Utilized cleaning chemicals in accordance with safety guidelines.

Server

Eko Rai Rekata
Apriltsi, Bulgaria
04.2021 - 05.2025
  • Provided exceptional customer service in busy dining environment.
  • Managed food and beverage orders efficiently to ensure timely delivery.
  • Collaborated with kitchen staff to coordinate food preparation and presentation.
  • Maintained cleanliness and organization of dining area throughout shifts.
  • Assisted in training new servers on menu items and service protocols.
  • Provided excellent customer service to ensure satisfaction.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Took orders from customers accurately and in a timely manner.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.

Server

Complex Sanya
Apriltsi, Bulgaria
06.2020 - 09.2020
  • Greeted guests and provided menus.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Stocked service areas with supplies during slow periods.
  • Informed customers of daily specials and signature menu items.

Server

Hotel Panorama
Apriltsi, Bulgaria
06.2019 - 09.2019
  • Presented menus and answered questions regarding items.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.

Education

English Philology

University of Veliko Tarnovo
Veliko Tarnovo, Bulgaria

Skills

  • Critical thinking
  • Time management
  • Team collaboration
  • Customer service
  • Teamwork
  • Dining customer service
  • Order management
  • Strong work ethic
  • Table setting arrangements
  • Memory retention

Languages

English
Professional
Bulgarian
Native/ Bilingual
Spanish
Elementary
Slovak
Limited

Timeline

Housekeeper

Marriot Hotel
05.2021 - Current

Server

Eko Rai Rekata
04.2021 - 05.2025

Server

Complex Sanya
06.2020 - 09.2020

Server

Hotel Panorama
06.2019 - 09.2019

English Philology

University of Veliko Tarnovo

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