Support invoicing, billing, and payroll processing using QuickBooks, ensuring accurate and timely financial records to facilitate efficient business operations
Manage and track financial records, including data entry for orders, purchases, and labor hours, ensuring all transactions are documented and accounted for to align with departmental budgets
Assist with marketing and promotional activities, coordinating communication with internal teams to ensure alignment with company goals and deadlines.
Provide administrative support by scheduling meetings, responding to customer inquiries, and managing office supplies to support smooth daily operations
Coordinate and organize company records, ensuring important documents and materials are accessible for meetings and decision-making
Multitask effectively, managing multiple responsibilities and ensuring all financial, administrative, and marketing-related tasks are completed efficiently and on time
Reach out to vendors and source items at more competitive prices, negotiating deals to help the company reduce costs and improve profitability
Administrative Assistant
Trinity Dominion Luxury Home Design
04.2021 - 09.2023
Handled confidential documents in an organized fashion according to established protocol.
Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
Greeted visitors and provided general information about the company.
Managed office supplies inventory and placed orders when necessary.
Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
Answered questions from customers regarding products and services offered by the company.
Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Scheduled appointments between clients and customers and internal staff members.
Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
Handled incoming calls and directed callers to appropriate department or employee.
Entered data into spreadsheets using Microsoft Excel or other similar programs.
Created travel arrangements and distributed travel details to appropriate personnel.
Digital Marketing/ E-Commerce Specialist
GETAMASK STORE
03.2021 - 08.2021
Collaborated closely with the marketing team and internal and external stakeholders to optimize website content, utilizing features and templates to create visually appealing landing pages, engaging product showcases, and a compelling online presence
Managed end-to-end execution of digital marketing campaigns, focusing on customer engagement across various platforms such as email, social media, and SMS
Implemented SEO best practices to improve search engine rankings, resulting in a 20% increase in organic website traffic
Utilized analytics tools to track website performance, user behavior, and conversion rates
Engaged actively in daily meetings, offering valuable insights and updates that contribute to the ongoing discussion surrounding customer service activities
Conducted B2B sales calls to warehouses, fostering partnerships and expanding the store's clientele
Efficiently oversaw the order processing system, utilizing both manual methods and phone transactions to guarantee precise and timely fulfillment
Utilized the Wix platform for applying discounts and maintaining seamless transaction processes
Cultivated direct and active relationships with customers, addressing inquiries, resolving issues, and ensuring a positive customer experience
Sales/ Visual Manager
ANN TAYLOR FACTORY OUTLET
04.2017 - 01.2021
Manage and lead the sales and team, overseeing daily operations to achieve and exceed sales goals
Provide exceptional customer service, ensuring customer satisfaction, and responding to inquiries and complaints in a timely manner
Lead, motivate, and develop the sales team, monitoring their performance, providing feedback, and assisting in training new associates
Promoted the Ann Taylor credit card, educating customers on its perks and collaborating with Comenity Bank to drive sign-ups, resulting in a significant increase in cardholder registrations
Created and executed impactful sales strategies and initiatives to enhance overall store performance, resulting in a 15% increase in sales
Arranged store layout and product displays based on the preferences and needs of our target market, ensuring alignment with customer demand and driving sales performance