Simona Veselinova
Summary
Dedicated customer service associate experienced in preparing food and serving customers in fast-paced environments. Skilled at managing high-volume sales without error. Trained in safe food-handling, responsible beverage service and good cleaning practices. Motivated professional offering Associate Degree in Criminal Justice. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Associate
In-N-Out Burger
01.2017 - 04.2022
- Built and maintained relationships with peers and upper management to drive team success.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
- Worked with teammates and openly invited coaching from management team.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
Instacart Shopper
Instacart
02.2019 - Current
- Satisfied customers with quick, accurate service under tight deadlines.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
- Cultivated close relationships with customers, built loyal clientele and went extra mile in deliveries.
Event Server
Events Pros
06.2022 - 11.2023
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Fostered enjoyable event atmosphere through friendly guest interactions
- Maintained flexible work schedule to meet event needs.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
Food Service Worker
Instawork
01.2023 - Current
- Greeted customers at counter to fulfill requests and answer questions.
- Developed and maintained positive relationships with customers to enhance service.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
Event Server
Instawork
06.2022 - Current
- Provided friendly, courteous service to create memorable moments for guests.
- Executed synchronized meal service simultaneously serving multiple guests.
- Checked on tables and drink needs while refilling water glasses and bringing supplies to customers.
- Arranged linens and table settings according to seating plan and event theme.
Education
Bachelor of Science - Criminal Justice
San Francisco State University
San Francisco, CA06.2024
Associate of Science - Administration of Justice
Diablo Valley College
Pleasant Hill, CA05.2022
Skills
- Verbal communication
- Quality control
- High-energy attitude
- Delivers exceptional customer service
- Reliable team worker
- Flexible schedule
- Fast-paced environment
- Productivity and efficiency
- Attention to detail
Certification
- California RBS Certificate
- California Food Handler Certificate
Languages
English
Native or Bilingual
Bulgarian
Native or Bilingual
Timeline
Food Service Worker
Instawork
01.2023 - Current
Event Server
Events Pros
06.2022 - 11.2023
Event Server
Instawork
06.2022 - Current
Instacart Shopper
Instacart
02.2019 - Current
Associate
In-N-Out Burger
01.2017 - 04.2022
Bachelor of Science - Criminal Justice
San Francisco State University
Associate of Science - Administration of Justice
Diablo Valley College
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