SIMONA WILLIAMS
Katy
Summary
Personable customer service professional offering over 8 years of experience resolving account and service concerns for customers. Smoothly uncover and solve challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. Exceptional time management skills Goal-oriented Motivated team player Client relations strength Communication skills
Experienced with analyzing and interpreting benefit plans to provide clear guidance. Utilizes strong communication skills to explain complex information effectively. Track record of problem-solving and adapting to changing regulatory environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Associate Benefit Advisor
Ehealth Insurance
05.2024 - Current
- Utilized CRM tools to track client interactions, follow-ups, and progress toward enrollment goals efficiently.
- Streamlined the enrollment process with efficient documentation and data entry, reducing processing time.
- Helped eligible low-income seniors access financial assistance programs that reduce out-of-pocket healthcare expenses associated with Medicare plans.
- Developed a deep understanding of various Medicare plans and regulations to provide expert advice to clients in need of guidance.
- Enhanced customer retention rates by proactively addressing any issues or concerns regarding their Medicare plans.
- Consistently met or exceeded sales targets by employing effective sales strategies and techniques tailored to individual client needs.
Technical Support Representative
Kelly Services
10.2023 - 05.2024
- Streamlined the support process by creating clear documentation of common issues and resolutions.
- Managed high call volume while maintaining a focus on quality service and customer satisfaction.
- Reduced escalations to higher-level support teams by effectively resolving customers'' inquiries on initial contact.
- Resolved complex technical issues for clients through effective troubleshooting and problem-solving techniques.
- Demonstrated patience when working with frustrated or dissatisfied clients, focusing on finding effective solutions to their problems.
- Utilized comprehensive understanding of Apple hardware, software, and services to resolve a wide range of technical inquiries.
RURAL CARRIER
UNITED STATES POSTAL SERVICE
05.2020 - 10.2023
- Operated vehicle to reach delivery destinations along rural routes
- Handled all packages with care to honor customer expectations
- Completed rigorous daily route with prolonged walking and carrying
- Lifted heavy parcels for fulfilling large ingoing and outgoing orders
- Represented organizational values with friendly customer interactions during route
- Organized mail and parcels for optimal delivery speed and correctness
- Turned in money and receipts collected along mail routes
- Bundled mail in preparation for delivery or transportation to relay boxes
REALTOR SALES ASSOCIATE
OPENDOOR BROKERAGE
07.2021 - 05.2022
- Advised sellers on how made homes more appealing to potential buyers
- Inspected condition of premises and arranged for necessary maintenance and notify owners of maintenance needs
- Promoted sales of properties through advertisements, open houses, and participation in multiple listing services
- Reviewed property listings and attended staff and association meetings to remain knowledgeable about real estate markets
- Showed homes to prospective buyers
MANAGER
BRINKER INTERNATIONAL INC
08.2018 - 11.2021
- Detail-, Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies
- Led and directed team members on effective methods, operations and procedures
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
- Carefully interviewed, selected, trained and supervised staff
- Created fun team building activities to engage staff in up-selling to meet revenue targets
- Utilized strong analytical and problem-solving skills to address operational issues
- Monitored team productivity and performance to support goals
WAITRESS
BRINKER INTERNATIONAL INC
01.2013 - 05.2018
- Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Handled customer complaints with poise and grace, immediately resolving issues by looping in with excellent customer service skills
- Used cash registers and credit card machines to cash out customers, handling unlimited amounts in cash per event
- Compiled customer feedback and recommended service delivery improvements to management
- Handled customer complaints and escalated issues according to procedures
CUSTOMER SERVICE SPECIALIST
APPLE
08.2014 - 01.2017
- Supported full range of network hardware and operating systems in customer base
- Provided pre-sales, post-sales, and service delivery support
- Conducted customer service recoveries using technical knowledge and business skills
- Analyzed customer data to identify trends
- Troubleshot issues on device-specific problems, network performance and internet connectivity
Education
BUSINESS ADMINISTRATION -
LONE STAR COLLEGE
COMPLETED COURSEWORK TOWARDS REAL ESTATE -
GRAND CANYON UNIVERSITY
Phoenix, AZCOMPLETED COURSEWORK TOWARDS LAW OF CONTRACTS - PRINCIPLES OF REAL ESTATE -
CHAMPIONS SCHOOL OF REAL ESTATE
Dallas, TXBUSINESS ADMINISTRATION -
PRAIRIE VIEW A & M UNIVERSITY
Prairie View, TX01.2005
Skills
- Effective Communication Skills
- Operational Efficiency
- Customer Engagement
- Shipping Documentation
- Administrative Support
- Post Office Operations
- Compliance Requirements
- Records Management Systems
- Excel Spreadsheets
- Back Office Operations
- Goal oriented
- Team leadership
- Strong multitasking
Certification
Real estate license
Timeline
Associate Benefit Advisor
Ehealth Insurance
05.2024 - Current
Technical Support Representative
Kelly Services
10.2023 - 05.2024
REALTOR SALES ASSOCIATE
OPENDOOR BROKERAGE
07.2021 - 05.2022
RURAL CARRIER
UNITED STATES POSTAL SERVICE
05.2020 - 10.2023
MANAGER
BRINKER INTERNATIONAL INC
08.2018 - 11.2021
CUSTOMER SERVICE SPECIALIST
APPLE
08.2014 - 01.2017
WAITRESS
BRINKER INTERNATIONAL INC
01.2013 - 05.2018
COMPLETED COURSEWORK TOWARDS REAL ESTATE -
GRAND CANYON UNIVERSITY
BUSINESS ADMINISTRATION -
PRAIRIE VIEW A & M UNIVERSITY
BUSINESS ADMINISTRATION -
LONE STAR COLLEGE
COMPLETED COURSEWORK TOWARDS LAW OF CONTRACTS - PRINCIPLES OF REAL ESTATE -
CHAMPIONS SCHOOL OF REAL ESTATE
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