SIMONA J. GEORGE
Norcross,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively supervised and/or unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
Work History
Bus Manager
Gwinnett County Public Schools Transportation
Suwanee , GA
07.2021 - Current
- Supervise and manage students behavior during all bus routes on Regular Ed and Special Needs buses.
- Provide behavioral management techniques and corrective actions when appropriate.
- Ensure each student and all equipment including book bags, models, and musical instruments are safely and appropriately secured within the seating compartment.
- Operate commercial motor vehicles in compliance with federal, state, and local laws.
- Participate in 70 to 90 hours of initial training as well as 20 to 40 hours of professional development each year to maintain safe driving skills. Ensure a passing status for the annual qualification physical, and the annual driving skills exam.
- Submit to and pass random, unannounced drug and alcohol tests.
- Protect students from inappropriate actions of other students. Prevent discipline issues from developing using student behavior management based on developmental levels and provide consistent and appropriate consequences if the behavior escalates.
- Provide ongoing communications with dispatchers through radio use. Communicate with students, school, parents, and administrators through personal contact, telephone, and written means.
- Train students on proper loading, unloading, seating, railroad crossings, and various other issues during the first week of school. Provide emergency evacuation training that is simulated monthly and practiced twice a year.
- Maintain student confidentiality. Act professionally and courteously. Treat all individuals with respect and patience.
- Perform pre- and post-trip logs with physical inspections of the soundness and safety of each vehicle before operations and after operations, including inspections in the morning and afternoon before and after routes.
- Provide fleet maintenance support for the Transportation Department. Fuel, add fluids, and clean the vehicle's interior and exterior. Perform other tasks as needed if approved in advance by transportation line management.
Independent Contract Driver
JNJ Services Inc
Lawrenceville , GA
05.2016 - 07.2022
- Transported clients to and from their homes or offices to their scheduled appointments safely and on time.
- Always maintained a clean and perfectly efficient performing vehicle.
- Utilized GPS navigation systems effectively in order to locate destinations quickly and efficiently adhering to all traffic laws along the way.
- Took pride in offering courteous customer service, and clear communication while continuously maintaining a friendly attitude, punctuality and patience.
- Communicated with home office via email, phone, and in person.
- Maintained vehicle log books for tracking of mileage, fuel consumption, and maintenance records.
- Responded promptly to requests and emergencies from management or customers regarding changes in schedule or other issues with calm and professionalism.
- Assisted with loading and unloading cargo when necessary using appropriate safety techniques.
- Followed regular schedule of pickups for individual customers and groups.
Independent Contract Driver
AmazonFlex, Lyft, Uber
Atlanta , GA
02.2014 - 06.2021
- Maintained a clean driving record and following all GA DOT rules and regulations.
- Planned and completed on-time deliveries and services by choosing the best and most efficient routes via GPS.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Verified daily deliveries against shipping instructions before delivering to customers.
- Loaded vehicle and properly secured items to prevent damage.
- Fostered positive working relationships with all customers. . Continuously maintaining a 4.9 out of 5-stars on both ride-share platforms
- Cleaned vehicle regularly to maintain a professional appearance.
- Inspected the vehicle for any hazards or routine repairs daily before and after routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered to customer doorsteps and business personnel per instructions.
- Maintained contact with the dispatching team and support for open communication about delays or other delivery issues.
- Achieved consistently high customer scores due to exceptional service.
- Managed records by tracking mileage, maintenance, and expenses with Flex App Software. Followed all company policies and procedures whenever applicable.
- Mentored new Lyft drivers by setting up appointments via the Lyft mentor website/portal. Met with new applicants to inspect their vehicle, personality, and driving skills. Made sure they complied with Lyft requirements. Provided information to new applicants about some of Lyft’s policies and procedures and how to navigate through the Lyft app. Provided instructions on how to get support from Lyft HQ. Provided helpful information to new drivers on how to be successful and best common practices.
Sales Representative
Zep, Inc.
Atlanta , GA
04.2013 - 01.2014
- Drove revenue growth by 20% year over year within existing accounts and building new relationships by bringing in new business.
- Proactively developed new customer contacts and built long-lasting account relationships to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities, meeting weekly and daily requirements.
- Conducted market research to identify potential customers and their needs via a consultive approach.
- Organized client visits, presentations, product demonstrations and trade shows.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Negotiated pricing contracts with customers to maximize profits.
- Identified opportunities for cross-selling additional products and services.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Adhered to established policies and procedures when handling customer accounts.
- Utilized CRM software tools to track progress of each sale cycle stage.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
Corporate Account Manager
W. W. Grainger Inc.
Alpharetta , GA
04.2008 - 07.2012
- Analyzed client data and Developed strategies to identify opportunities for increased revenue from existing accounts.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Collaborated with marketing team to develop promotional materials for clients.
- Maintained accurate records of all customer interactions in the CRM system.
- Attended trade shows and conferences as a representative of the company.
- Generated leads through cold calling activities.
- Participated in brainstorming sessions to develop new ideas for business development initiatives.
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed thorough understanding of products and service offerings to better upsell and cross-sell to clients.
Customer Care Associate
School Specialty/Sportime LLC.
Norcross , GA
05.2004 - 07.2007
- Assisted customers with product inquiries and complaints.
- Resolved customer issues in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Performed troubleshooting to diagnose and resolve technical problems.
- Processed orders, returns, exchanges, refunds and payments accurately.
- Recorded detailed notes of all customer interactions in CRM system.
- Trained new Customer Care Associates on policies, procedures and system functions.
- Participated in team meetings to discuss best practices for handling calls.
- Educated customers about the features and benefits of products.
- Responded promptly to emails, chats and other forms of communication.
Customer Service Representative
AT&T Communications
Atlanta , GA
09.2003 - 05.2004
- Answered 50-70 customer inquiries via phone or email and provided accurate information regarding products, services, and internet billing.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Input data to upgrade or downgrade customers’ DSL or dial-up Internet accounts.
- Issued and adjusted customer credits and debits.
- Maintained a consistent level of customer retention.
- Worked with business and residential clients.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Service Representative
BellSouth Telecommunications Inc.
Chamblee , GA
03.2001 - 09.2003
- Processed requests from Competitive Local Exchange Carriers (CLECs) to convert complex telecom products including Frame Relay, Directory Listings, Synchronet, Private Lines, Megalink, Primary & Basic Rate ISDN, Unbundled Network Elements, Foreign Central Office, Foreign Exchange, ESSX, PBX trunks, Multi-Serv, Local Number Portability.
- Completed orders via online systems with a high degree of speed and accuracy to meet or exceed objectives for installation, removal, or changes of telephony services.
- Made minute-by-minute decisions to meet/exceed goals for product fulfillment and customer satisfaction.
- Interim supervisor/assisted as work leader. Was responsible for work distribution and attendance.
- Cultivated relationships with teammates to assist customers with inquiries or resolve problems.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Education
BBA - Computer Information Systems
Georgia Southern University
Statesboro, GA05-2000
Skills
- Documentation, Reporting, and Proficiency
- Customer Retention
- Client Relationship Management
- Staff Training
- Customer Service
- Data Collection
- Coaching and Mentoring
- CRM & SQL Software experience
- Analytical Thinking
- Knowledgeable in Microsoft Office Products
- Effective Communicator
- Interpersonal and Written Communication
- Strategic Planning
- Strategic Account Development
- Vehicle Maintenance
- Materials Transport Specialist
- DOT Compliance
- Schedule Management
- Clean Driving Record
- Navigational Systems and GPS
- Problem-Solving
- Punctual, Reliable and good Time Management
- CDL License
Timeline
Bus Manager
Gwinnett County Public Schools Transportation
07.2021 - Current
Independent Contract Driver
JNJ Services Inc
05.2016 - 07.2022
Independent Contract Driver
AmazonFlex, Lyft, Uber
02.2014 - 06.2021
Sales Representative
Zep, Inc.
04.2013 - 01.2014
Corporate Account Manager
W. W. Grainger Inc.
04.2008 - 07.2012
Customer Care Associate
School Specialty/Sportime LLC.
05.2004 - 07.2007
Customer Service Representative
AT&T Communications
09.2003 - 05.2004
Service Representative
BellSouth Telecommunications Inc.
03.2001 - 09.2003
BBA - Computer Information Systems
Georgia Southern University
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