Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Simone Addison

Atlanta,GA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Apple Specialist Remote

Apple
01.2023 - Current
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

DPS coordinator

PepsiCo
03.2021 - 01.2023
  • Planned, formulated and assessed goals, policies, and activities designed to implement educational objectives and performance standards.
  • Managed and motivated employees to be productive and engaged in work.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Provided detailed project status updates to stakeholders and executive management.
  • Cross-trained existing employees to maximize team agility and performance.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Planned, designed, and scheduled phases for large projects.
  • Monitored project performance to identify areas of improvement and make adjustments.

Bartender

The Woodall
08.2019 - 03.2021
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed strict recipes and drink measurements to minimize product used.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.

Education

Associate - Biology

Georgia State University
Atlanta, GA

High School Diploma -

Rockdale High School
Conyers, GA
05.2013

Skills

  • Multitasking Abilities
  • Active Listening
  • Written Communication
  • Clerical Support
  • Training and Development
  • Organization and Time Management
  • Critical Thinking
  • Interpersonal Communication
  • Excellent Communication
  • Dependable and Responsible
  • Microsoft Software Proficiency
  • Account Management

Additional Information

  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

Timeline

Apple Specialist Remote

Apple
01.2023 - Current

DPS coordinator

PepsiCo
03.2021 - 01.2023

Bartender

The Woodall
08.2019 - 03.2021

Associate - Biology

Georgia State University

High School Diploma -

Rockdale High School

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Simone Addison