Simone Amaker
Rosedale,MD
Overview
11
11
years of professional experience
Work History
Customer Service Specialist
Oakley
Hanover, MD
04.2024 - Current
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives
Assistant Security Shift Leader
Becton Dickerson
04.2020 - Current
- Assist Shift Leader with daily duties in his/hers absents
- Inspect and patrol premises regularly
- Monitor property entrance
- Authorize entrance of people and vehicles
- Report any suspicious behaviors and happenings
- Secure all exits, doors and windows
- Monitor surveillance cameras
- Providing superior protection of people, property, and products at all BD Baltimore facilities
- Insure a workplace free of losses from personal injury, occupational illness, property damage, and environmental hazards
Key Holder/Sales Associate
Earthbound Trading Company
Baltimore County, MD
10.2022 - 11.2023
- Serves customers by helping them select products
- Drives sales through engagement of customers, suggestive selling, and sharing product knowledge
- Greets and receives customers in a welcoming manner
- Responds to customers' questions
Medicare Billing Specialist
Future Care Health & Mgt Corporate
07.2018 - 03.2020
- Review and verify patient demographic and insurance information
- Assign appropriate ICD-10 and CPT codes to medical services
- Prepare and submit insurance claims to various payers, including private insurance, Medicare, and Medicaid
- Monitor claim status and follow up on denied or unpaid claims, ensuring prompt resolution
- Post insurance and patient payments accurately in the billing system
- Reconcile discrepancies between billed and paid amounts and initiate appeals when necessary
- Maintain electronic health records (EHR) and ensure compliance with HIPAA regulations
- Answer patient inquiries regarding billing and insurance issues, providing exceptional customer service
- Collaborate with the billing team to optimize revenue cycle management and reduce accounts receivable
- Stay up-to-date with changes in healthcare regulations and coding guidelines
Vendor Liaison
Future Care Health and Management
Pasadena, MD
05.2018 - 07.2018
- Assisted in coding and processing medical claims for multiple healthcare providers
- Conducted insurance verification to confirm eligibility and coverage details
- Accurately entered and updated patient information in the billing software
- Prepared and submitted clean claims to insurance companies and government agencies
- Resolved billing discrepancies and denials by researching and appealing as needed
- Worked collaboratively with the billing team to maintain a high first-pass claims acceptance rate
- Provided administrative support, including data entry, phone inquiries, and filing
- Assisted in maintaining compliance with billing and coding standards
Unit Secretary/Receptionist
Future Care Homewood
05.2015 - 05.2018
- Schedule and verify appointments and transportation for patients
- Administer and maintain patient records, break down medical charts for record keeping and coordinate billing
- Communicate with the clinical staff to ensure all appropriate patient information is gathered
- Responsible for entering discharge instructions for a patient
- Separating new Medication and Treatment Orders to be filled away in correct binder
- Answering telephone calls on each Nurses Station
- Make sure units are systematized and supplies are maintained
- Directs visitors by maintaining employee and department directories; giving instructions
- Answering incoming calls on multi-line telephones
Cashier, Full-Time
Sonic Drive-In
02.2014 - 08.2016
- Operates switchboard and records customer order, repeats order in a clear and understandable manner
- Operates Drive-Thru window and sales register and makes accurate change quickly and efficiently
- Serves food to customers in an efficient manner in the Drive-Thru and as necessary when working in other Basic Stations
- Responds to guests requests in a respectful manner
- Promptly reports complaints to a member of the drive-in management team
Patient Sitter, Full-Time
Sonic Drive-In
03.2015 - 11.2015
- Reported all unusual activity from the patient to the nurse; alert staff of medical emergencies
- Positions self in patient room at bedside to maintain constant visual observation of the patient
- Provides for patient comfort, safety, and satisfaction
- Offers support and feedback to peers and staff
- Applies principles of caring and healing in interactions with patients and families and with colleagues
- Maintains the privacy and security of all confidential and protected health information
- Uses and discloses only that information which is necessary to perform the function of the job
Timeline
Customer Service Specialist
Oakley
04.2024 - Current
Key Holder/Sales Associate
Earthbound Trading Company
10.2022 - 11.2023
Assistant Security Shift Leader
Becton Dickerson
04.2020 - Current
Medicare Billing Specialist
Future Care Health & Mgt Corporate
07.2018 - 03.2020
Vendor Liaison
Future Care Health and Management
05.2018 - 07.2018
Unit Secretary/Receptionist
Future Care Homewood
05.2015 - 05.2018
Patient Sitter, Full-Time
Sonic Drive-In
03.2015 - 11.2015
Cashier, Full-Time
Sonic Drive-In
02.2014 - 08.2016
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