Simone Arceneaux
Houston
Summary
Experienced with managing multiple properties, ensuring operational excellence and tenant satisfaction. Utilizes effective communication and organizational skills to coordinate maintenance, budgeting, and tenant relations. Track record of fostering strong team collaboration and adapting to dynamic environments.
Overview
11
11
years of professional experience
Work History
Multi-Site Property Manager
TAM Residential
11.2021 - Current
- Managed daily operations across multiple residential properties, ensuring compliance with company policies and procedures.
- Coordinated maintenance requests and vendor services to enhance resident satisfaction and property upkeep.
- Implemented leasing strategies that improved occupancy rates through targeted marketing initiatives.
- Oversaw financial performance by monitoring budgets, expenses, and monthly reporting for all managed sites.
- Facilitated regular meetings with team members to discuss performance goals and address challenges proactively.
- Reduced delinquency rates through consistent rent collection processes and effective communication with tenants.
- Supervised leasing consultants, maintenance technicians, and other onsite staff to maintain a high level of service for residents across multiple properties.
- Mentored junior team members in various aspects of multi-site property management responsibilities including leasing processes, tenant relations, budgeting principles, vendor coordination activities.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
Assistant Property Manager
Dominium Property Management
09.2020 - 11.2021
- Managed day-to-day operations of multiple properties, ensuring compliance with regulations and company policies.
- Coordinated tenant communications, addressing inquiries and resolving issues to enhance resident satisfaction.
- Oversaw lease administration, including renewals and terminations, maintaining accurate records and documentation.
- Implemented property marketing strategies to attract prospective tenants and reduce vacancy rates effectively.
- Supervised maintenance staff, ensuring timely completion of service requests and adherence to quality standards.
- Developed training materials for new hires, enhancing onboarding processes and promoting operational consistency.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
- Processed security deposit refunds.
- Collected and maintained careful records of rental payments and payment dates.
Volunteer Coordinator
The Center
10.2014 - 09.2020
- Coordinated volunteer recruitment efforts to enhance community engagement and support programs.
- Developed training materials and conducted sessions to ensure volunteers understood roles and responsibilities.
- Managed scheduling of volunteers, optimizing coverage for events and activities.
- Implemented feedback mechanisms to assess volunteer satisfaction and improve retention rates.
- Monitored volunteer performance, providing guidance and support for continuous improvement.
- Organized recognition events to celebrate volunteer contributions, fostering a positive community atmosphere.
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Provided ongoing support to volunteers throughout their tenure, addressing any concerns or issues promptly to ensure satisfaction and commitment to the organization''s goals.
- Established strong relationships with local organizations, fostering collaboration and expanding volunteer opportunities.
- Organized recognition events to show appreciation for volunteer contributions, boosting morale and promoting a positive organizational culture.
- Collaborated with other departments to maximize impact of volunteer efforts.
- Worked with leadership staff and special committees to define volunteer mission and set standards.
- Increased awareness of the organization''s mission by creating promotional materials highlighting the impact of volunteer efforts.
- Managed a database of over 200 volunteers, ensuring accurate record-keeping and easy access to information when needed.
- Established clear volunteer roles and responsibilities, leading to more efficient project execution.
- Organized large-scale fundraising events, raising significant funds for community projects.
- Facilitated communication between volunteers and organizational staff, ensuring alignment with goals.
- Developed training materials and workshops to equip volunteers with necessary skills and knowledge.
Education
Associate of Arts -
Houston Community College
Houston, TXHigh School Diploma -
C E King Senior High School
Houston, TXSkills
- Property inspections
- Operational efficiency
- Rent collection
- Property management expertise
- Budget development
- Resident retention
- Customer service-focused
- Tenant relations
- Tenant and eviction laws
- Fair housing mandates
- Staff management
- Preventive Maintenance
- Skilled multi-tasker
- Problem-solving abilities
Timeline
Multi-Site Property Manager
TAM Residential
11.2021 - Current
Assistant Property Manager
Dominium Property Management
09.2020 - 11.2021
Volunteer Coordinator
The Center
10.2014 - 09.2020
Associate of Arts -
Houston Community College
High School Diploma -
C E King Senior High School
Grace Hilll Vision Training
Excelled in multiple Fair Housing and Grace Hill training courses, including Assistance Animals in Multifamily Housing, Defeating the Mold Monster, Effective Time Management, Crisis Management Prevention & Preparation, Conflict Resolution, and Management.