Simone Blankenberger
Irvine,CA
Summary
Performance-oriented Sales Leader offering exceptional record of achievement over 16-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
21
21
years of professional experience
Work History
Junior Account Executive
Better Mortgage
08.2021 - Current
- Pre-screening clients on the benefits of refinancing their existing mortgage in a fast- paced FinTech start-up
- Collecting customer data, such as assets, salary, debts, and employment status; verifying information provided on the application
- Mitigating risks on each file by collaborating with cross-functional teams and leadership
- Constantly in the top 3 on the team leaderboard for most call volume, meaningful talk time, and top lock-assists
- Educating potential borrowers on their purchasing power as per Fannie Mae Guidelines
- Maintaining compliance according to Mortgage Laws
- Planning sales calls and maintaining efficient time management skills to ensure maximum customer contact and the highest level of customer service
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Collaborated with internal teams to develop account strategy.
- Employed proactive and collaborative approaches to strengthen relationships and manage customer needs.
- Stayed up-to-date on emerging industry and product standards and trends to revitalize accounts.
- Met and exceeded service level goals to achieve standards and expectations.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Onboarded new colleagues, helped them understand the company's products and standard operation procedure, demonstrated best practices and techniques for client management
Account Executive
The Loan Companies Costa Mesa
09.2019 - 08.2021
- Originated and produced over $300,000 in loans towards high-end collateral, including gold, diamonds, precious gemstones, luxury goods, and watches
- Negotiated pricing for pawned items by educating clients on fair market value
- Exceeded annual loan origination goal by 5% in 2020 with a value of 2.5M
- Managed projects for company-wide software transition from CompuPawn system to Bravo software for loan and inventory management
- Partnered with stakeholders and accounting to maintain client database, including follow- up on delinquencies, adhering to all state guidelines and laws
- Negotiated sale prices to reach target profit margins while reaching suitable pricing for customer.
- Performed store open and close procedures as part of shift responsibilities.
- Priced and resold items that remained unclaimed by owners.
- Received and processed payments for loan values and item purchased, recording transactions in CompuPawn system.
- Estimated value and gave appraisals of merchandise for prospective clients.
- Complied with local, state and federal laws in reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
- Assessed quality and value of incoming items and offered customers loans.
- Managed database of loan information and customer contact details in CompuPawn, maintaining accuracy and using data to improve processes.
- Generated new loan business by making phone calls to potential clients.
Account Executive
Tiffany & Co
11.2016 - 05.2019
- Exceeded sales plan in first four quarters of employment, finishing with 138% of goals achieved, totaling $1.9M in sales
- Partnered with clients to tailor product selections to their needs, working one-on-one for personalized service
- Assisted with store operations to update transferred or new merchandise in the system and maintained all records.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Increased sales and customer satisfaction through personalized servicing.
- Completed store opening and closing procedures as per company guidelines.
- Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Developed extensive conflict resolution skills by diffusing tense situations with unhappy customers.
- Provided dynamic service to customers through active engagement, direct eye contact and well-honed listening skills.
- Mentored new sales associates on store return policies and customer service techniques.
- Attended company trainings and seminars on such topics as customer engagement strategies, marketing and promotions and attaining sales goals and milestones.
- Utilized bilingual skills to help other sales associates close sales with German-speaking customers whenever needed.
Director of Front Office Operations
Luxury 5-Star Hotels And Resorts
08.2002 - 10.2016
- Consistently exceeded the highly ambitious target in Guest Experience Index (9.53/10 vs the goal of 9.5), financial targets (40% over budgeted up-sell revenue), as well as the internal Associate Satisfaction Index (Star voice) of 97
- Oversaw restructuring, onboarding, and development of a 65-person staff team, including individual contributors, supervisors, and assistant managers
- Oversaw Brand transitioning -created SOP documentation to ease the transition and employee onboarding according to Company and Brand standards, managed training of staff, educated teams on company goals, oversaw metrics, and worked on group performance, contributing to the team earning a Forbes 5 Star Rating
- Recognized for customer service and attention to detail to provide an experience above and beyond company guidelines
- Developed budget and financial plans for the Front Office Department
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Created, prepared, and delivered reports to various departments.
- Monitored customer service trends and provided insights to management team for further improvement.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Prepared agendas and took notes at meetings to archive proceedings.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Delivered performance reviews, recommending additional training or advancements.
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Bachelor of Science And/with Education Degree - Hotel Management
Bergius School For Hotel Management
FrankfurtNo Degree - Teacher Education
Paedagogische Hochschule Heidelberg
HeidelbergSkills
- Microsoft Office
- Administrative Skills
- Account Management
- Prospecting and Qualifying
- Accounts Payable and Accounts Receivable
- Workforce Management
- Department Development
- Client Relationship-Building
- Business Development and Planning
- Strategic Initiatives
- Business Acumen
- Interpersonal Skills
Additional Information
- Licenses , California Real Estate License 02014014 NMLS License 2236041
Languages
German
Native or Bilingual
Timeline
Junior Account Executive
Better Mortgage
08.2021 - Current
Account Executive
The Loan Companies Costa Mesa
09.2019 - 08.2021
Account Executive
Tiffany & Co
11.2016 - 05.2019
Director of Front Office Operations
Luxury 5-Star Hotels And Resorts
08.2002 - 10.2016
Bachelor of Science And/with Education Degree - Hotel Management
Bergius School For Hotel Management
No Degree - Teacher Education
Paedagogische Hochschule Heidelberg
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