Summary
Overview
Work History
Education
Skills
References
Timeline
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Simone Brooks

Simone Brooks

Customer Service Professional
Denver,CO

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Anthem/Elevance Health
09.2023 - 05.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Customer Service Associate

Anthem Inc/Elevance Health
10.2018 - 08.2022
  • Referred unresolved customer grievances to designated departments for further investigation
  • Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
  • Navigated multiple computer systems and applications and utilized search tools to find information
  • Responded quickly to meet customer needs and resolve problems
  • Participated in ongoing training to enhance own job skills and knowledge
  • Adhered to quality and service standards to support operational goals
  • Transmitted claims for payment and further investigation
  • Paid small claims.

Enrollment Specialist

Maximus
05.2016 - 10.2018
  • Compiled, recorded and evaluated personal and financial data to verify completeness and accuracy and to determine eligibility status
  • Initiated procedures to grant, modify, deny and terminate assistance and referred applicants to other agencies for assistance
  • Interpreted and explained information such as eligibility requirements, application details, payment methods and applicants' legal rights
  • Adhered to quality and service standards to support operational goals
  • Assisted with new hire orientation and employee training.

Receptionist

Adecco
04.2016 - 02.2017
  • Checked visitors in and directed or escorted to appropriate departments and personnel
  • Displayed pleasant and professional voice and demeanor, positively representing organization
  • Used proper telephone etiquette, answered calls and caller questions and transferred to proper extensions
  • Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches.

Education

Completed Coursework Towards Associate In Arts (A.A.) In Clinical Psychology -

Metropolitan State University of Denver
Denver, Colorado
08.2011

Skills

  • Typing
  • 10 Key
  • Flexibility
  • Customer Data Confidentiality
  • Data Entry and Maintenance
  • Oracle EnterpriseOne
  • Proactive Self-Starter
  • Excellent Attention to Detail
  • Mainframe Systems
  • Issue and Complaint Resolution
  • Critical Thinking
  • Active Listening
  • Problem-solving abilities
  • Data Entry
  • Problem Resolution
  • Money handling abilities
  • Microsoft Excel
  • Payment Processing
  • Microsoft Outlook
  • Follow-up skills
  • Data Collection

References

References available upon request

Timeline

Customer Service Representative

Anthem/Elevance Health
09.2023 - 05.2024

Customer Service Associate

Anthem Inc/Elevance Health
10.2018 - 08.2022

Enrollment Specialist

Maximus
05.2016 - 10.2018

Receptionist

Adecco
04.2016 - 02.2017

Completed Coursework Towards Associate In Arts (A.A.) In Clinical Psychology -

Metropolitan State University of Denver

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Simone BrooksCustomer Service Professional