Simone Campbell

Led a team of customer service agents, focusing on:

-Ensuring proper discussion of benefits
-Educating customers on network expenses and coverage details

Led a team of customer service agents, focusing on:

-Ensuring proper discussion of benefits
-Educating customers on network expenses and coverage details

Initially served as a Customer Service Representative:

-Sent welcome emails outlining policy details and benefits.

- Discussed the type of plans that are on the market and why the plans we offer is more suitable.

Began as a Fronter, assisting with prequalifyng members.

• Promoted to the Verification Department, responsible for:

-Reading and ensuring compliance with TCPA scripts during calls

• Verifying electronic documents, ensuring members' initials and confirming payments

Oversaw a team of agents, ensuring accurate communication of benefits
-Managed discussions regarding in-network and out-of-network expenses