Summary
Overview
Work History
Education
Skills
Timeline
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Simone Cherry

Sacramento,CA

Summary

Compassionate caregiver offers 20 years of experience assisting others. Committed to delivering top-notch care, administering medication and maintaining safe environments. Knowledgeable of care documentation practices.


Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

8
8
years of professional experience

Work History

Home Health Care Provider

In Home Supportive Services
04.2016 - Current
  • Assisted patients with daily living activities, promoting independence and preserving dignity.
  • Enhanced patient comfort by providing compassionate and attentive care.
  • Completed household management tasks for clients within private home settings.
  • Administered medication as directed by physician.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Provided assistance to clients by handling household cleaning duties, managing schedules, and transporting to and from medical appointments.
  • Maintained a clean and safe environment for patients by adhering to infection control policies and performing routine housekeeping tasks as needed.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Coordinated meal planning efforts based on dietary restrictions or preferences, ensuring proper nutrition intake for all assigned clients.
  • Addressed emergency situations promptly and effectively while adhering to established protocols for crisis intervention and escalation when necessary.

Customer Service Representative

TTEC
02.2023 - 08.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Account Manager

Greywind Marketing
09.2019 - 02.2022
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Mentor other leaders
  • Helped with applications process
  • Help with technical support

Customer Service Representative

Covered California
01.2018 - 07.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Trained staff on operating procedures and company services.
  • Developed and updated databases to handle customer data.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Dental Knowledge the difference from PPO and HMO plans
  • Attend zoom meetings

Education

No Degree - Social Psychology

American River College
Sacramento, CA
05.2027

High School Diploma -

Elk Grove Adult & Community Education
Sacramento, CA
05.2024

Skills

  • Housekeeping
  • Meal Preparation
  • Vital signs monitoring
  • Compassionate Caregiving
  • Emotional Support
  • Dementia Care
  • Behavior redirection
  • Patient Health Assessments
  • Appointment Scheduling
  • Customer Service
  • Active Listening
  • Problem-solving abilities
  • Critical Thinking
  • Call center experience
  • Scheduling
  • Team Development
  • Technical Support

Timeline

Customer Service Representative

TTEC
02.2023 - 08.2023

Account Manager

Greywind Marketing
09.2019 - 02.2022

Customer Service Representative

Covered California
01.2018 - 07.2020

Home Health Care Provider

In Home Supportive Services
04.2016 - Current

No Degree - Social Psychology

American River College

High School Diploma -

Elk Grove Adult & Community Education

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Simone Cherry