Simone Chery
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Current third year at Delaware State University with a cumulative GPA of 3.58. An enthusiastic team leader who dedicates their time to helping others in their community no matter the circumstance. Talented laborer with solid experience, teamwork abilities and understanding of safety. Competent helping teams complete work through effective materials handling, trash removal and equipment operation.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Building Staff
Delaware State University Sport Management Department
08.2022 - Current
- Coordinated paperwork and inspections required throughout building to keep workflows running smoothly and to avoid backlog
- Identified and eliminated safety risks through additional training
- Report equipment needed or in use
- Completed leadership training and gained exposure to various business areas across the department including Institutional Participant Education, Human Resources Benefits, and Title IX
- Encouraged student participation in community and social university-sponsored programs
- Promoted and sustained organic leadership by maintaining positive peer-leader relationships and supporting goals of each resident
- Mediated conflict to provide safe and secure environment through policy enforcement
- Logged and filed incident reports, detailing significant occurrences during assigned shifts
- Upheld all university and residence hall rules, regulations and policies.
Residential Assistant
Delaware State University
08.2021 - Current
- Coordinated paperwork and inspections required throughout building to keep workflows running smoothly and to avoid backlog
- Identified and eliminated safety risks through additional training
- Report equipment needed or in use
- Completed leadership training and gained exposure to various business areas across the department including Institutional Participant Education, Human Resources Benefits, and Title IX
- Encouraged student participation in community and social university-sponsored programs
- Promoted and sustained organic leadership by maintaining positive peer-leader relationships and supporting goals of each resident
- Mediated conflict to provide safe and secure environment through policy enforcement
- Logged and filed incident reports, detailing significant occurrences during assigned shifts
- Upheld all university and residence hall rules, regulations and policies.
Lead Brand Representative
Hollister.Co
08.2019 - Current
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion
- Designed, filled and arranged eye-catching product floorsets to increase sales
- Engaged, educated and befriended customers to deliver amazing shopping experience
- Identified key high-traffic, consumer-centric locations and built rapport with prospective customers and vendors.
Patient Care Assistant/Technician
Heart To Heart Home Care
06.2023 - 01.2024
- Assisted patients with activities of daily living such as care, grooming, bathroom care, transferring, ambulation, and dressing and undressing activities
- Assisted patients in organizing schedule, maintaining a routine, and scheduled appointments
- Provided comfort, companionship, and entertainment to aid in relief of stress
- Assist clients with housekeeping tasks including planning and preparing meals, feeding, light housekeeping, changing linens, making beds and laundering clothes and bedding.
Individual Tutor
Parents Of Students
09.2019 - 12.2022
- Stressed importance of good study habits by encouraging students to create personalized study plans
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses
- Prepared lesson plans to meet goals identified in students' individualized study plans
- Met with parents to discuss student progress and address concerns.
Bra Fitting Specialist
Victoria's Secret & PINK
05.2021 - 09.2022
- Provided exceptional services and pleasant shopping experiences to retail customers
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
Child Protective Services Intern
ACS Services
07.2020 - 08.2020
- Conducted in-depth assessments to determine if children were safe from harm and abuse at home
- Remained objective in handling each case, especially when children and families were in high-stress situations
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
After-School Program Leader
Ditmas Park
09.2018 - 08.2020
- Introduced students to concepts in algebra and reading to encourage recall of educational content
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs
- Facilitated development of program structure within classrooms to formulate and implement academic/life goals
- Implemented program-level departmental policies and procedures and managed budgets to support educational program and curriculum.
Education
Expected in 05/2023 - Psychology
Delaware State University
Dover, DE06/2020 - Pre-Medicine
John Dewey High School
Brooklyn, NYBachelor of Science - Pediatric Nursing
Delaware State University
Dover, DE05.2025
Skills
- Assisted patients with activities of daily living such as care, grooming, bathroom care, transferring, ambulation, and dressing and undressing activities
- Assisted patients in organizing schedule, maintaining a routine, and scheduled appointments
- Provided comfort, companionship, and entertainment to aid in relief of stress
- Empathetic
- Compassionate
- Patience
- Problem-Solving
- Time Management
- Ambitious
Accomplishments
- Achieved best communicator certificate by going over and beyond the expected accuracy and efficiency.
Affiliations
- Delta Sigma Theta Sorority Incorporated
- iSTEP
Certification
- Certified Facility Operator, Wellness Recreation - August 2021-May 2024
- Patient Care Assistant/Technician - July 2023-Current
Languages
Spanish
Professional Working
Haitian-Creole
Native or Bilingual
English
Native or Bilingual
French
Professional Working
Timeline
Patient Care Assistant/Technician
Heart To Heart Home Care
06.2023 - 01.2024
Building Staff
Delaware State University Sport Management Department
08.2022 - Current
Residential Assistant
Delaware State University
08.2021 - Current
Bra Fitting Specialist
Victoria's Secret & PINK
05.2021 - 09.2022
Child Protective Services Intern
ACS Services
07.2020 - 08.2020
Individual Tutor
Parents Of Students
09.2019 - 12.2022
Lead Brand Representative
Hollister.Co
08.2019 - Current
After-School Program Leader
Ditmas Park
09.2018 - 08.2020
Expected in 05/2023 - Psychology
Delaware State University
06/2020 - Pre-Medicine
John Dewey High School
Bachelor of Science - Pediatric Nursing
Delaware State University