SIMONE DICKENS
BROOKLYN
Summary
Experienced with customer service, sales techniques, and product knowledge. Utilizes persuasive communication to connect with customers and recommend products.
Overview
5
5
years of professional experience
Work History
Package Handler
FedEx
10.2022 - Current
- Responsible for the loading and unloading of delivery truck
- Prepares packages for delivery using scanners, handheld printers and packing materials
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Removed jams and unblocked conveyor system to maintain flow of goods.
School Custodian
Summer Youth Employment Program
07.2023 - 08.2025
- Followed maintenance checklist for daily duties
- Moved furniture for cleaning and set up for special events
- Clean hallways daily, ensured classrooms are sweep, mopped and vacuumed when needed
- Completed specialized deep-cleaning projects during summer breaks to prepare the facility for the upcoming academic year.
Customer Service Associate
Lowe's
05.2021 - 06.2022
- Assisted customers with setting appointment, special order request and arranging merchandise pick-up
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Conducted customer feedback surveys to gather insights and identify areas for improvement.
- Trained new associates in customer service protocols, elevating overall team's performance.
- Answered customer telephone calls promptly to avoid on-hold wait times
Warehouse
Amazon
11.2020 - 02.2021
- Stocked shelves, racks and cases with new or transferred merchandise
- Used hand-held devices and computers to record and monitor inventory levels
- Kept work area neat, clean and free from debris
Education
High School Diploma -
Nelson Mandela School For Social Justice
1700 Fulton St06-2020
Skills
- Heavy lifting
- Teamwork and collaboration
- Time management
- Multi-tasking strength
- Flexible schedule
Timeline
School Custodian
Summer Youth Employment Program
07.2023 - 08.2025
Package Handler
FedEx
10.2022 - Current
Customer Service Associate
Lowe's
05.2021 - 06.2022
Warehouse
Amazon
11.2020 - 02.2021
High School Diploma -
Nelson Mandela School For Social Justice
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