Summary
Overview
Work History
Education
Skills
Certification
Work Preference
Timeline
RegisteredNurse

Simone Dunlap

Senatobia,MS

Summary

Proven track record in enhancing patient and customer satisfaction at Senatobia Healthcare And Rehab through exceptional sanitation protocols and empathetic customer service. Skilled in infection control and interpersonal communications, consistently delivering high-quality environments and positive interactions. Achieved significant improvements in cleanliness standards, contributing to a safer, more welcoming facility.

Overview

17
17
years of professional experience
1
1
Certification

Work History

EVS Technician

Senatobia Healthcare And Rehab
05.2024 - Current
  • Promoted a healthy environment for patients, visitors, and staff through diligent maintenance of high cleanliness standards.
  • Supported hospital operations through timely completion of cleaning assignments, contributing to a well-maintained facility.
  • Enhanced patient satisfaction by ensuring a clean and safe environment in all hospital areas.
  • Demonstrated strong time management skills, ensuring the completion of all assigned tasks within designated deadlines while maintaining high-quality work standards.
  • Delivered exceptional customer service when interacting with patients, family members, visitors, and colleagues alike, fostering a positive atmosphere within the hospital environment .

Customer Service Cashier

Circle K
06.2022 - 11.2023
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Answered product questions using knowledge of sales and store promotions.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Collaborated with team members to streamline checkout processes, reducing average customer wait time.

Personal Care Assistant

Baptist Desoto
08.2019 - 01.2021
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Built rapport with patients and families, providing emotional support during difficult times.
  • Assisted nurses with wound care procedures ensuring proper healing processes took place.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.

Resident Assistant

Providence Assisted Living
05.2007 - 03.2014
  • Attended, participated, and contributed to monthly staff meetings addressing resident needs.
  • Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
  • Responded to room transfers, incident reports, and maintenance requests.
  • Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
  • Assisted residents in preparing for activity and social programs.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted residents with daily dental and mouth care, bath functions, and hair care.
  • Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
  • Enhanced resident satisfaction by promptly addressing concerns and resolving conflicts within the community.
  • Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
  • Conducted regular room inspections to ensure adherence to residence hall policies, maintaining a clean and organized living environment.
  • Mentored new Resident Assistants, providing guidance on effective strategies for managing various situations.
  • Monitored building access during evening hours to provide a secure living environment while fostering strong relationships with residents.
  • Assisted with move-in/move-out processes, reducing wait times and ensuring smooth transitions for incoming and outgoing residents.
  • Developed educational programs focusing on topics such as time management, study habits, and stress reduction techniques to promote academic success among residents.
  • Improved resident satisfaction with prompt and empathetic resolution of conflicts and concerns.
  • Ensured safe living environment, conducting regular safety checks and promptly addressing any violations.

Education

Coldwater High School
Coldwater, MS
05.2002

Skills

  • Patient room cleaning
  • Reliability and punctuality
  • Sanitation Procedures
  • Healthcare facility standards
  • Cleaning Protocols
  • Infection control expertise
  • Sterilization techniques
  • Chemical handling knowledge
  • Cross-Contamination Prevention
  • Floor care techniques
  • Organizational abilities
  • Upholstery Cleaning
  • Sweeping and Mopping
  • Strong Work Ethic
  • Heavy Lifting
  • Flexible Schedule
  • Trash Collection and Removal
  • Restroom Servicing
  • Fixture Cleaning and Polishing
  • Biohazard Disposal
  • New Employee Training

Certification

  • CNA - Certified Nurse Assistant
  • NCPCT - Patient Care Technician
  • CNA - Certified Nursing Assistant
  • Area of certification Training - Timeframe

Work Preference

Work Type

Full TimePart Time

Timeline

EVS Technician

Senatobia Healthcare And Rehab
05.2024 - Current

Customer Service Cashier

Circle K
06.2022 - 11.2023

Personal Care Assistant

Baptist Desoto
08.2019 - 01.2021

Resident Assistant

Providence Assisted Living
05.2007 - 03.2014

Coldwater High School
  • CNA - Certified Nurse Assistant
  • NCPCT - Patient Care Technician
  • CNA - Certified Nursing Assistant
  • Area of certification Training - Timeframe
Simone Dunlap