Simone Franklin
Baytown,TX
Summary
A results-oriented professional with a proven ability to deliver exceptional outcomes and drive organizational success. With a comprehensive skill set, strategic mindset, and strong leadership capabilities, I am ready to make a significant impact and contribute to the continued growth and success of a forward-thinking organization.
Overview
4
4
years of professional experience
Work History
Security Officer
Securitas Security Services USA
06.2022 - 02.2023
- Greeted over 50 guests professional cultivated a welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Customer Service Representative
7-Eleven
03.2022 - 07.2022
- Promote a positive work environment and contribute to a dynamic team focused work unit that actively helps one another to achieve optimal departmental and organizational results
- Proactively seeks solutions to address patient issues and concerns
- Alerts management in a timely manner to any unusual and/or di cult situations impacting the level of service.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Patient Sitter/ Receptionist
Focused Care at Allenbrook
05.2021 - 11.2021
- Welcome 20-30 guests and employees per shift, followed all
- COVID-19 protocols for entry to facility
- Politely addressing concerns and complaints from guests and escalating to management if necessary
- Answer approximately 40+ call's daily using a courteous and professional manner to gain information and identify clients needs
- Monitored progress and documented patient health status changes to keep care team updated.
- Developed rapport to create safe and trusting environment for care.
Customer Service Representative
HEB Grocery Store
01.2019 - 08.2020
- Handled 50+ customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Some College (No Degree) -
The College of Healthcare Professions
HoustonHigh School Diploma -
Ross S Sterling High School
Baytown, TX05.2020
Skills
- Microsoft Word
- Microsoft Powerpoint Certified
- OSHA/HIPAA COMPLIANCE
- Critical Thinking
- AHA CPR CERTIFIED
- Phlebotomy
- Injections
- 12 lead EKG's
- EMR
- Integrity
- Accountability
- Relationship building
- Vital signs
- Charting
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Security Officer
Securitas Security Services USA
06.2022 - 02.2023
Customer Service Representative
7-Eleven
03.2022 - 07.2022
Patient Sitter/ Receptionist
Focused Care at Allenbrook
05.2021 - 11.2021
Customer Service Representative
HEB Grocery Store
01.2019 - 08.2020
Some College (No Degree) -
The College of Healthcare Professions
High School Diploma -
Ross S Sterling High School
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